Stephanie Hensley
Lenoir,NC
Summary
Resiliant Direct Support Professional with solid background assisting patients with basic needs and care. Knowledgeable about medical procedures, recreational requirements and protective measures. Perceptive individual familiar with social and community services rules and regulations.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Universal Mental Health
Morganton, NC
07.2017 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained clean and well-organized environment for client happiness and safety.
Direct Care Professional
Destiny Management Inc
Drexel, NC
11.2019 - 06.2021
- Provided emotional support and encouragement to clients.
- Facilitated group activities to promote socialization among clients.
- Monitored client behavior and documented any changes in condition or attitude.
- Transported clients to medical appointments and other activities as needed.
- Administered medications following established protocols and guidelines.
- Observed client interactions and reported any concerns to the supervisor.
- Maintained accurate records of client care services provided according to agency standards.
- Collaborated with family members of clients to ensure proper care was being provided.
- Encouraged clients to participate in recreational activities that promoted physical activity and mental stimulation.
- Supported clients' rights by respecting their dignity and privacy at all times.
- Performed household tasks, such as light housekeeping, meal preparation, grocery shopping.
- Created a safe environment for all clients by enforcing policies related to safety procedures.
- Established positive relationships with clients through active listening and empathy.
- Encouraged developmentally appropriate behaviors while discouraging inappropriate ones.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Personal Care Aide
Brookdale Assisted Living
Lenoir, NC
02.2017 - 06.2019
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to clients by listening to their concerns and providing comfort.
- Organized and maintained supplies in the home environment to ensure client safety.
- Conducted light housekeeping duties including laundry, vacuuming, dusting, and cleaning bathrooms.
- Assisted with ambulation using appropriate equipment such as walkers or wheelchairs.
- Participated in team meetings to discuss client progress and plan for future goals and objectives related to care needs.
- Provided companionship by engaging in conversation with the client about current events or topics of interest.
- Encouraged clients to participate in recreational activities such as reading books or playing board games.
- Answered questions from family members regarding care plans for the client.
- Maintained accurate records of services provided, documenting any changes in condition or behaviors observed during visits.
Pharmacy Technician
CVS Pharmacy
Hildebran, NC
04.2014 - 04.2016
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Provided education materials about medications to patients upon request.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Education
Bachelor of Science - Psychology
Colorado Technical University
Colorado Springs, CO07-2024
Skills
- Direct Patient Care
- Indirect Patient Care
- Care Delivery
- Chronic Disease Management
- Client documentation
- Progress Documentation
- Patient Management
- Behavioral Management
- Medical Records Management
- Compassionate Caregiving
- Community activities
- Medication Administration
- Self-Advocacy Training
- Behavior redirection
- Decision-making support
- Housekeeping tasks
- Client Support
- Goal Setting
- Social Skills Development
References
References available upon request.
Timeline
Direct Care Professional
Destiny Management Inc
11.2019 - 06.2021
Direct Support Professional
Universal Mental Health
07.2017 - Current
Personal Care Aide
Brookdale Assisted Living
02.2017 - 06.2019
Pharmacy Technician
CVS Pharmacy
04.2014 - 04.2016
Bachelor of Science - Psychology
Colorado Technical University
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