STEPHANIE HERBERT
Gulfport,MS
Summary
Encouraging, serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
MVP Sonic
04.2020 - Current
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-offs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, smallwares, and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Maintained facility and grounds to present positive image.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Training Store Manager
Dollar General
01.2018 - 04.2020
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies and inventory shrinkage.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Inspired guests to discover solutions through compelling visual merchandising.
- Merchandised cases from backroom to sales floor to fill display units or shelves with products.
Food and Beverage Supervisor
Penn National Gaming, Inc.
04.2016 - 01.2018
- Monitored food inventory and supplies to prevent waste.
- Built relationships with customers to encourage repeat business.
- Worked with qualified chef to diversify menu with new offerings.
- Controlled food costs and managed inventory.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted harmonious working climate to boost morale and productivity.
- Served high customer volumes during special events, nights, and weekends.
Store Manager
Subway
12.2010 - 04.2016
- Consistently is awarded Gold and several bronze store awards
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Shift Leader
Subway
05.2003 - 12.2010
- Ensured excellent customer service by satisfying each customer served
- Supervised employees ensuring all job performances strived for above expectations
- Completed daily cash and credit card transactions accurately using POS software.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
Education
Associate of Applied Science - Electronic Medical Records
Motte College
Wilmington, NC09.2013
Business Administration -
Jones County Junior College
Ellisville, MS05.2008
Skills
- Profit and Loss
- Staff Training
- Employee Scheduling
- Food Preparation and Safety
- Time Management
- PC Competency
- Budgeting and Cost Control
- Administrative Skills
- Communication Skills
- Staff Motivation
- Customer Experience
- Staff Development
Accomplishments
- Supervised team of 40 staff members.
- Awarded “Manager of the Year” in 2022.
- Awarded First place "Mystery Shop Award" in 2021 at 99.32%
- Awarded Third place "Mystery Shop Award" in 2022 at 97.42%
- Awarded First Place "Food Safety Audit" in 2022 at 99%
- Awarded Second Place "Best in Labor" in 2022 at 19%
Additional Information
- Over 3 years at the same employer providing outstanding customer service
- Over 10 years management experience
- Excellent interpersonal and communication skills
- Great attention to detail
- Organized and dependable
Timeline
General Manager
MVP Sonic
04.2020 - Current
Training Store Manager
Dollar General
01.2018 - 04.2020
Food and Beverage Supervisor
Penn National Gaming, Inc.
04.2016 - 01.2018
Store Manager
Subway
12.2010 - 04.2016
Shift Leader
Subway
05.2003 - 12.2010
Associate of Applied Science - Electronic Medical Records
Motte College
Business Administration -
Jones County Junior College
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