Stephanie Heredia
Summary
An experienced healthcare leader with a demonstrated work history of 18 years in the healthcare industry. I am skilled in delivering professional and reliable patient care, increasing revenue and profit growth, managing finances, and leading employees. I possess strong interpersonal and communication skills in both administrative and clinical settings. As a strategic-thinking individual, I have experience in turning low-performing organizations into top revenue producers.
Overview
18
18
years of professional experience
Work History
Physician Practice Director
Harmony Cares Medical Group
06.2022 - 04.2023
- Recruit, train, and develop employees along with providers while emphasizing cross-training for continuous learning
- Decreased patient census at risk by 80% within the first 5 months and decreased patients from being admitted into the ER
- Assisted with the generation of POD model in practice as well as the functionality of the ACO
- Weekly reporting and management of key performance indicators for each location
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Successfully implemented a new risk-adjusted care model to transition into value-based care
- Provide continuous feedback and focus action steps for any areas of improvement with over 40 support staff
- Initiate and implement continuous improvements for various workflows for clinical and nonclinical teams
- Strategic marketing and planning for patient census growth
- Knowledge of CPT codes, RVU, and billing/coding to ensure appropriate coding and abiding by CMS requirements
- Ensuring operations meet compliance guidelines for safety, HIPPA, Privacy, and confidentiality
Physician Practice Administrator
AdventHealth
06.2013 - 05.2022
- Responsible for overall operations for multiple lines of service; Interventional Cardiology and Primary Care practices with over 50 employees
- Achievement of overall results for multi-practice including employee engagement, physician engagement, patient experience, financial performance, and market growth
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
- Developed and maintained a high-performing team through effective recruitment, onboarding, training, and performance management.
- Press Ganey increased overall from Q1 and Q2 vs Q1 and Q2 has increased a total of 22%
- Recovered lost revenue from hospital procedures/echocardiograms
- Monitors practice metrics to improve measures to meet organization and practice goals, including patient experience and employee engagement
- Developed quarterly and yearly objectives, goals, and budgets in addition to devising suggestions to decrease spending
- Provides appropriate guidance and actively coaches, mentors and holds accountable office leaders and staff to achieve optimal engagement
- Consistently communicates expectations and ongoing company strategy, process and policy changes to all providers and staff
- Managed and archived quality documentation and participated in internal quality audits
- Implemented ways to reduce overhead and cut supply costs, saving $950,000 annually.
- Recovered a net of $1.3 million in non-billed charges
- Coordinated professional sports players with healthcare needs: Tampa Bay Lighting and Tampa Bay Storm
- Provider credentialing and payer enrollment and contracting
- Onboarded new Physicians and Physician assistants.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Spearheaded process improvement initiatives based on Lean Six Sigma principles to minimize waste while maximizing productivity within daily operations.
- Ensured regulatory compliance by staying current on industry standards and implementing appropriate policies, procedures, and staff training programs.
- Maintained strict adherence to HIPAA guidelines ensuring confidentiality of sensitive patient information throughout all aspects of practice administration duties.
- Navigated complex payer contracts while advocating for fair reimbursement rates in negotiations with insurance companies, leading to more profitable revenue streams for the practice.
Operations Clinic Director
Patients First Family Medicine
01.2009 - 05.2013
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing budget and supervising 21 employees
- Recovered a net of $340,205 in non-billed charges within 8 months
- Streamlined clinic operations for increased efficiency through staff training and process improvements.
- Enhanced patient care with the development of comprehensive treatment plans tailored to individual needs.
- Developed targeted marketing strategies to increase patient volume and grow the practice over time.
- Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable
- Communicated with insurance providers to resolve denied claims and resubmitted
- Assessed staffing needs, hired qualified personnel, and provided ongoing professional development opportunities for all team members.
- Spearheaded quality improvement initiatives, resulting in better patient experiences and outcomes overall.
- Optimized workflow processes that resulted in reduced wait times for patients seeking appointments or assistance from our clinicians.
- Streamlined clinic operations for increased efficiency through staff training and process improvements.
Office Manager/Billing Manager
Pain Institute of Tampa
01.2005 - 01.2009
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Skills
- 18 years of healthcare leadership experience
- HR management
- Lean healthcare management
- Revenue / Profit strategy/budget
- Financial accounting/ P&L
- Billing and coding
- Relationship Development/staff retention
- Culturally responsive team/patient care
- Six Sigma implementation
- Facilities management
- Hiring and onboarding
- Strategic planning
- Operations management
- Organizational development
- Legal and regulatory compliance
- EMR super user (ECW, Athena, Aprima, Nextgen, Epic)
Education And Achievements
International Business Management Institute- IBMI
Essential Management Skills Certification 2022
Strategy and Operations Certification 2022
Project Management Professional certification (PMP) 2024
The Council for Six Sigma- CSSC
Six Sigma Certification 2021
BLS/AED 2024
American Heart Association AHA
Active Volunteer 2018-current
References
Reference letters available
Timeline
Physician Practice Director
Harmony Cares Medical Group
06.2022 - 04.2023
Physician Practice Administrator
AdventHealth
06.2013 - 05.2022
Operations Clinic Director
Patients First Family Medicine
01.2009 - 05.2013
Office Manager/Billing Manager
Pain Institute of Tampa
01.2005 - 01.2009
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