Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Hernandez

Front Office Manager
Whittier,CA

Summary

Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.

Overview

13
13
years of professional experience

Work History

Dental Office Administrator

Smileneeds Dental
Upland, CA
09.2012 - Current
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to business owner.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Performed billing, collection and reporting functions for office generating over $[Number] annually.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Mentored office employees on proper administrative procedures and how to use programs such as [Software], keeping operations consistent and efficient for maximum performance.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using [Type] software.
  • Supervised 5 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.

Office Coordinator

Signature Dental Care
Upland, CA
09.2006 - 01.2010
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Efficiently supervised filing, sorting and handling incoming and outgoing mail.

Education

High School Diploma -

Whittier High School
Whittier, CA
06.1994

Skills

  • Team Management
  • Postoperative Care
  • Staff Training
  • Office Management
  • Report Preparation and Analysis
  • Patient Benefits Confirmation
  • Patient Appointment Management
  • Friendly and Relatable
  • Administration and Operations
  • Organizational Management
  • Delegation and Work Assignment
  • Spanish Fluency
  • Confidence and Drive
  • Leadership and Change Management
  • Customer Care

Timeline

Dental Office Administrator

Smileneeds Dental
09.2012 - Current

Office Coordinator

Signature Dental Care
09.2006 - 01.2010

High School Diploma -

Whittier High School

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Stephanie HernandezFront Office Manager