Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stephanie Hernandez

Gaithersburg,MD

Summary

My strongest strengths in any work setting would be communication skills, team-building, and flexibility, able to keep a sense of humor under pressure, competence, thrive and deadline driven, commitment and reliability and responsibility, quick learner and always keeping a customer service mindset, always building clientele through hard work, and repeat business, always finding a way to turn a negative situation into a positive one. Always willing to take feedback to improve myself and improve strengths in work.

Overview

6
6
years of professional experience

Work History

Leasing Consultant

NALS
10.2022 - 04.2023
  • Manage phone calls from residents and potential residents, gave them information on criteria and rental prices
  • Toured/schedule apartments that were available for rent
  • Entered detailed information and made sure prospect qualified
  • Call for rental references to make sure rental criteria is met
  • Check credit scores and run backgrounds
  • Walk apartments once residents move out, and before move in and make sure that everything is in order
  • Communicate with Maintenance if something needed to be fixed
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected rent and tracked resident payments and information in the computer system.
  • Registered clients on databases to enable tracking history and maintain updated records.
  • Made cold calls to inquiries coming in from Facebook and Craigslist
  • Greeted clients, showed apartments, and prepared leases.
  • Worked with CRM, Yardi and Excel and Microsoft word.

Sales Representative

Boostmobile
10.2021 - 10.2022
  • Sold cell phones
  • Inform customers regarding available merchandise, sales , current prices, and upcoming company changes
  • Consistent on customer satisfaction
  • Always hit goals and maximized
  • Building trust in relationship with customers by making personal connections
  • Answering incoming phone calls
  • Negotiated and closed deals with minimum oversight
  • Build and maintained relationship with peers and upper management for a successful team
  • Made cold calls and texted customers with new promotions and upgrades that were eligible
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Cleaned and kept store up to par
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.

Optician

Advanced Eyecare
06.2021 - 11.2021
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences
  • Stocked and restock merchandise, maintain inventory, clean and straighten displays in entire store and processed defective, spoiled, and cannibalized frames
  • Inspected finish glasses to confirm to companies quality, check process and verify proper fit to customer satisfaction
  • Coordinated office bookkeeping, reporting, and communication with clients and vendors and maintained office equipment
  • Instructed patient of insertion, removal, cleaning, care and proper handling of contact lenses
  • Investigated and resolved customers complaints and adjusted and repaired customers eyewear
  • Sold and recommended eyewear products, merchandise and service and retail in clinical settings in order to drive company, revenue, and meet customers needs
  • Telephone appointments, holders on day before to confirm times, contacted no-shows, obtain insurance pre- authorization and notified patients upon eyewear availability
  • Analyze chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed
  • Discussed problems, impairments and corrective lens prescriptions with patients to select proper corrective equipment

Assistant

Allstate
01.2021 - 06.2021
  • Manage phone calls from clients during executives absences and delivered informative answers to questions
  • Produce and distributed memos, newsletters, email updates, and other forms of communication
  • Set up and maintain physical and electronic filing system to maintain organization efficiency
  • Handle data entry task with high levels of speed and accuracy
  • Maintained positive work relationship with manager
  • Translated in Spanish
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Receptionist

NW Laser and Skincare s
03.2020 - 06.2020
  • Answered and directed incoming calls, using multi line telephone system
  • Scheduled and confirmed appointments
  • Process payments and updated accounts to reflect balance changes
  • Maintain daily calendars, set appointments with clients and plan daily office events
  • Sorted incoming mail, and directed to correct personal each day
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Directed clients to appropriate personal to address concerns, resolve, complaints, or answer account related questions
  • Greeted customers, answer general questions, and directed to appropriate locations
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected payments, processed transactions and updated relevant records.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Retail supervisor/Optician

Visionworks
09.2018 - 01.2020
  • Manage patient sales
  • Manage insurance information
  • Handled cash
  • Handle patient information and orders on products
  • Turn negative situation into positive, kept the customer is always right attitude, strive to do better in each situation
  • Led and managed a team of 10 opticians and a lab manager
  • Recruited and hired
  • Proficient sales, building, clientele through hard work, and repeat business
  • Took measurements of clients faces to document details, such eye size and optical centers, vertex, and pupillary distance and temple length
  • Educated patients how to adapt to their eyewear, and how to care for them
  • Completed specialize test, including field of vision, OCT's, and visual fields and oculus evaluation's
  • Coordinated restocks to keep retail displays ogranites and full for patients
  • Managed check in and check out procedures, verify, patient information, and submitted lens orders
  • Work side-by-side with optometrist
  • Increase sales by optimizing, in-store promotional strategies
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Coordinated merchandising displays, signage and sales enablement.
  • Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
  • Processed exchanges, refunds and team member purchases to keep cashiers in order
  • Engaged associates in daily operations through open communication and upbeat team meetings.
  • Follow Hippa compliance

Optician

Stanton Optical
12.2017 - 09.2018
  • Manage check in and check out procedures, verify patient information submitted lens order
  • Discussed optimal lens, coding and frame recommendations with customers to meet individual needs
  • Completed facial measurements, such as temple length and bridge size and vertex distance
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Set up displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated clients about how to adapt to, wear, and care for eyeglasses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Conducted initial patient has such as pressure valuations, acuity assessments, and auto refractions evaluation's
  • Help clients try on and select new frames and recommend lens options to meet specific needs
  • Applied sales and service expertise to promote contacts, glasses, sunglasses
  • Adjusted frames to fit patients face by vending in shipping with hands, tools, and heat
  • Operated with high integrity, built, trust, earned sub stain, credibility with internal and external clientele
  • Worked with Telemedicine
  • Welcome visitors to office communicated arrival to team and management for visitation expectations.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.

Sales Representative

Metro PCS
07.2017 - 12.2017
  • Customer service, completed quality in fraud inspections on cell phones
  • Trouble shoot in diagnose problems with cell phone
  • Offered each customer top notch, personal service, polite support to boost sales and customer satisfaction
  • Educator customers and promotions
  • Place orders, and answer Customer's questions in person, through email and or over phone to maximize customer service
  • Created successful strategies to develop an expand sales
  • Improved overall customer purchasing experience to promote steady revenues

Call Center

Fundraising
03.2017 - 07.2017
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Educated customers on company systems, form completion, and access to services.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Created and implemented fundraising plans to encourage donations and distribute funding.
  • Managed 150-200 calls a day

Education

Diploma -

Evergreen Highschool
Vancouver, WA
06.2013

Skills

  • Sales Techniques
  • Customer Service
  • Cash Handling
  • Relationship Building and Retention
  • Marketing and Advertising

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

NALS
10.2022 - 04.2023

Sales Representative

Boostmobile
10.2021 - 10.2022

Optician

Advanced Eyecare
06.2021 - 11.2021

Assistant

Allstate
01.2021 - 06.2021

Receptionist

NW Laser and Skincare s
03.2020 - 06.2020

Retail supervisor/Optician

Visionworks
09.2018 - 01.2020

Optician

Stanton Optical
12.2017 - 09.2018

Sales Representative

Metro PCS
07.2017 - 12.2017

Call Center

Fundraising
03.2017 - 07.2017

Diploma -

Evergreen Highschool

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Stephanie Hernandez