Stephanie Hernandez
Phoenix,AZ
Summary
Driven professional with a track record of timely project completion at Walmart, showcasing exceptional problem-solving and attention to detail. Excelled in user support at The Home Depot Inc, enhancing customer satisfaction through empathetic service and clear communication. Adept at using power tools and fostering team collaboration, consistently delivering results beyond expectations.
Overview
3
3
years of professional experience
Work History
Remodel Associate
Walmart
04.2024 - 06.2024
- Achieved timely completion of remodel projects by efficiently organizing and prioritizing daily tasks.
- Utilized power tools such as drills, saws, and hammers for various remodeling tasks with precision and efficiency.
- Implemented creative solutions to maximize storage space during the merchandising phase of the remodel process.
- Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
Service Desk Associate
The Home Depot Inc
08.2021 - 04.2024
- Engaged in user support interactions via telephone, chat and email platforms.
- Discussed customer concerns regarding product usage, billing or Type to promote improved user experience.
- Provided exceptional customer service through active listening, empathy, and clear communication skills.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
Education
High School Diploma -
Tempe High School
Tempe, AZCriminal Justice Studies - Criminal Justice
East Valley Institute of Technology - Adult Education Center
Mesa, AZSkills
- Problem-Solving
- Attention to Detail
- Punctual and Dependable
- Team Player
- Joining work
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Remodel Associate
Walmart
04.2024 - 06.2024
Service Desk Associate
The Home Depot Inc
08.2021 - 04.2024
High School Diploma -
Tempe High School
Criminal Justice Studies - Criminal Justice
East Valley Institute of Technology - Adult Education Center
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