Stephanie Hernandez
Miami,FL
Summary
Proven leader with extensive experience in operations management and team building, notably at CMX Cinemas. Excelled in driving sales growth and profitability through strategic planning and customer relations. Skilled in P&L management and problem resolution, achieving notable increases in employee satisfaction and client loyalty. Demonstrates a strong record of exceeding sales targets and fostering collaborative team environments.
Overview
10
10
years of professional experience
Work History
General Manager
CMX Cinemas
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
Assistant General Manager
CMX Cinemas
11.2019 - 06.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Cruise Specialist
Norwegian Cruise Line Holdings
06.2016 - 11.2019
- Collaborated with team members to develop innovative marketing strategies for promoting cruise packages.
- Worked closely with clients to plan special events aboard cruises such as weddings, anniversaries, or corporate functions.
- Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
- Maintained detailed records of client interactions, ensuring all relevant information was easily accessible for future reference or follow-up inquiries.
- Organized group bookings, managing logistics and coordinating with multiple parties for seamless travel arrangements.
- Helped clients navigate travel insurance, ensuring they had the appropriate coverage for their specific needs and circumstances.
- Provided ongoing support throughout the entire booking process, from initial inquiry through post-trip follow-up communication.
- Cultivated partnerships within the travel industry network resulting in increased referral business.
- Exceeded personal sales targets consistently by effectively matching clients with suitable cruise options.
- Delivered exceptional customer service, addressing client concerns with empathy and understanding.
- Managed complex itinerary changes efficiently while minimizing disruption to client''s plans or budget constraints.
- Established strong relationships with clients, leading to repeat business and referrals.
Assistant Manager
Cobb Theatres
11.2014 - 06.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Education
Certification - Medical Billing & Coding
Excelsior Technical Institute
MiamiNo Degree - Hospitality Administration And Management
Florida International University
Miami06.2026
High School Diploma -
Hialeah Senior High
Hialeah06.2014
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Customer Relations
- Training and Development
- Inventory Control
- Administrative Skills
- P&L Management
Languages
Spanish
Native or Bilingual
Timeline
General Manager
CMX Cinemas
06.2022 - Current
Assistant General Manager
CMX Cinemas
11.2019 - 06.2022
Cruise Specialist
Norwegian Cruise Line Holdings
06.2016 - 11.2019
Assistant Manager
Cobb Theatres
11.2014 - 06.2016
Certification - Medical Billing & Coding
Excelsior Technical Institute
No Degree - Hospitality Administration And Management
Florida International University
High School Diploma -
Hialeah Senior High
Similar Profiles
Belaija MickelsBelaija Mickels
Team Member at CMX CinemasTeam Member at CMX Cinemas
Gianna TurnerGianna Turner
Theatre Associate at CMX CinemasTheatre Associate at CMX Cinemas
Isai OliveraIsai Olivera
Regional Operations Director at CMX CinemasRegional Operations Director at CMX Cinemas
Michael VaccaroMichael Vaccaro
Customer Service Cashier at CMX CinemasCustomer Service Cashier at CMX Cinemas
Javier FanegoJavier Fanego
Intake & Authorization Specialist at Ciressolution Home HealthIntake & Authorization Specialist at Ciressolution Home Health