STEPHANIE HERNANDEZ
Orlando,USA
Summary
Dedicated and bilingual professional with over a decade of experience in client-focused roles and team coordination. Currently pursuing a Bachelor of Science in Criminal Justice with a specialization in Homeland Security. I aim to leverage my skills in communication, empathy, and organization to excel as a Bilingual Intake Specialist and contribute to delivering exceptional client experiences.
Overview
15
15
years of professional experience
Work History
Automotive General Manager
Reex Auto Group
Orlando, USA
07.2023 - Current
- Oversee all aspects of dealership operations, including sales, service, finance, and administration
- Prepare a complete monthly financial statement following dealership and manufacturer guidelines
- Receives and manages incoming calls, responds to and resolves complaints, and directs callers to the appropriate representative for scheduling appointments and meetings
- Lead a team of service technicians and administrative staff, fostering a culture of excellence and customer satisfaction
- Managed office logistics, including inventory control, supply ordering, and facility maintenance
- Processed accounts payable and receivable, reconciled bank statements, and prepared financial reports
- Assisted in HR functions, such as employee onboarding, benefits administration, and payroll processing
- Maintains records and files, processes invoices, purchases supplies, and makes arrangements for the company
- Developed and maintained relationships with vendors, negotiating favorable terms
- Provided expert advice on service, parts sales, Five Star certifications, dealer development, training, and warranty administration to improve the effectiveness of dealership operations
Cardiology Imaging Coordinator
Essen Health Care
Bronx, USA
08.2022 - 06.2023
- Answering phones and facilitating patient and provider requests
- Obtaining and validating orders and scheduling cardiology procedures
- Manage and input billing codes into PARCS
- Collaborate with insurance carriers for approval of services
- Data input into medical records and other systems as indicated
- Document patient results and recommendations in ECW (eClinicalWorks)
- Reviewing daily patient result letters, ensuring 100% accuracy
- Coordinate and document all follow-up appointments
- Requesting and uploading prior echocardiogram imaging studies from outside organizations and retrieving pertinent medical records
- Tracking and documenting all requests and addressing non-compliance; facilitating comparison readings and coordinating follow-up exams
- Daily review of patient schedules to ensure correct orders and appointments are available per department protocols
- Coordinating and scheduling house call visits for cardiology technicians
Customer Service Agent
State Farm
Brooklyn, USA
08.2020 - 07.2022
- Sold various types of insurance policies to individuals, including automobile, fire, life, and property
- Obtaining a close relationship with customers, thus building clientele/referrals and assisting clients with their payments, questions, and concerns
- Attended various training seminars and programs to learn about new products and services for the potential growth and expansion of the office
- I learned many skills to build a positive work environment, which increased production
- I received technical assistance training in developing new accounts and managing preexisting accounts
- Developed clientele by networking to find new customers and generate lists of prospective clients
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Customize insurance programs to suit individual customers, often covering a variety of risks
- Explained features, advantages, and disadvantages of various policies to promote the sale of insurance plans
Customer Service Manager/Marketing Assistant
Discount Surgical
Brooklyn, USA
05.2010 - 02.2020
- Answer a high volume of incoming calls and emails in a professional and efficient manner
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Manage a team of customer service representatives using clear communication and strong problem-solving skills
- Assist the marketing department with various tasks and responsibilities such as graphic arts, data management, and website updates
- Implemented ambitious customer satisfaction goals and better-enabled customer service staff members to effectively meet them
- Provides administrative support by communicating and assisting staff and customers
- Maintain day-to-day business files (paper and computer-based files) and administrative systems
- Keeping up to date with all the company’s products, services, and procedures
Education
Bachelor of Science - Criminal Justice – Homeland Security
Mercy University
New York05-2026
Skills
- Bilingual: Fluent in English and Spanish
- Client Engagement & Communication
- Data Entry & Record Management
- Scheduling & Coordination
- Problem-Solving & Adaptability
- Proficiency in Microsoft Office Suite and eClinicalWorks (ECW)
- Team Leadership & Collaboration
Timeline
Automotive General Manager
Reex Auto Group
07.2023 - Current
Cardiology Imaging Coordinator
Essen Health Care
08.2022 - 06.2023
Customer Service Agent
State Farm
08.2020 - 07.2022
Customer Service Manager/Marketing Assistant
Discount Surgical
05.2010 - 02.2020
Bachelor of Science - Criminal Justice – Homeland Security
Mercy University
Similar Profiles
Scott WetzelScott Wetzel
Automotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson AutoAutomotive Service Advisor at Group 1 Auto / Ray Brandt Auto / Benson Auto
Hunter Thomas ChanceHunter Thomas Chance
Customer Service at AAA Auto Club Group Fins Auto WashCustomer Service at AAA Auto Club Group Fins Auto Wash
James HerculesJames Hercules
General Sales Manager/General Manager at Asbury Automotive Group/Gurley Leep Auto GroupGeneral Sales Manager/General Manager at Asbury Automotive Group/Gurley Leep Auto Group
AZORA HAMILTONAZORA HAMILTON
Business Office Associate at CarmaxBusiness Office Associate at Carmax
Marisol ClaudioMarisol Claudio
Individual Taxpayer Advisory Specialist (ITAS) at DEPARTMENT OF THE TREASURY INTERNAL REVENUE SERVICE (IRS)Individual Taxpayer Advisory Specialist (ITAS) at DEPARTMENT OF THE TREASURY INTERNAL REVENUE SERVICE (IRS)