Stephanie Hernandez
El Paso,TX
Summary
I have extensive customer service and experience in different property management software. I pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Overview
10
10
years of professional experience
Work History
Assistant Property Manager
Harbor Group Management Company
01.2023 - 09.2024
- As an Assistant Property Manager i have learned how to manage resident retention and relations; investigate and resolve resident complaints. I Create and circulate weekly, monthly, quarterly and annual resident correspondence, Collect and post rent and manage delinquencies/collections Attract and educate new tenants; perform leasing as needed, and assist with lease renewal programs. I shop competition regularly and have knowledge of their pricing, policies, lease terms, etc, Assist in supervising and training property staff up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Leasing Professional
Kairoi Residential
05.2021 - 12.2022
- Leasing has given me the knowledge to multi-task while giving me good composure in a fast paced environments
- Daily management of lead to lease, follow-up with every prospect within 48 hours of a property tour
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Prepare and assist with all leasing paperwork
- Assist in creating engaging social media initiatives to connect residents and manage post
- Demonstrate great knowledge by being able to answer all questions of property by residents or future residents
Beauty Advisor/Sales Associate
Target
06.2018 - 11.2020
- My title required to have the ability to provide personalized Beauty products and regimen recommendations through guest engagement
- Product training, sampling events and actively selling
- I was also in charge of inventory management, pricing and promotions strategies
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
Customer Service Representative
Fred Loya Insurance
08.2016 - 11.2016
- My job title was a CSR agent
- My responsibilities as an agent were to give great customer service and sell insurance
- Resolve customer complaints, answer phone calls, emails, and assist with placement of orders
- Working for this company helped me become more efficient, I learned as much as I could, making copies, scanning papers, and giving quotes all became easy task for me after some time
Sales Associate/Supervisor
Anna's Linens
07.2014 - 01.2015
- My title as a supervisor was given to me a little less than a year
- I worked with the store manager to ensure achievements of sales, retention, and quality targets
- Learning how to demonstrate full understanding of current marketing offerings and have the ability to communicate them clearly to customers and other employees
Education
Licensed Cosmetologist -
Milan Institute of Cosmetology
El Paso, TX05.2013
High school diploma -
Paso Del Norte Academy
El Paso, TX05-2011
Skills
- Bilingual
- Share Point
- Organization and multitasking
- Microsoft Word
- Customer engagement
- AnyoneHome
- YieldStar - RealPage
- MRI
- Leasing and sales
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
Harbor Group Management Company
01.2023 - 09.2024
Leasing Professional
Kairoi Residential
05.2021 - 12.2022
Beauty Advisor/Sales Associate
Target
06.2018 - 11.2020
Customer Service Representative
Fred Loya Insurance
08.2016 - 11.2016
Sales Associate/Supervisor
Anna's Linens
07.2014 - 01.2015
Licensed Cosmetologist -
Milan Institute of Cosmetology
High school diploma -
Paso Del Norte Academy
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