STEPHANIE HERNANDEZ
Orlando,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Server Assistant
Hyatt Regency Grand Cypress
01.2024 - Current
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Maintained a high level of knowledge about current food safety regulations and applied this expertise in daily tasks to ensure safe dining experiences for all patrons.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Office Assistant
Surprise With Love
10.2023 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling high volume of incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Airtable knowledge
- Microsoft office knowledge
- Contributed to a positive work environment by fostering open communication among colleagues.
Airbnb Property Manager
Independent
10.2022 - 04.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Hostess
Elaia Estiatorio
09.2021 - 08.2022
- Greeted customers, answered questions, and recommended specials to increase profits
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Office Assistant
A+ Painting & Stucco
09.2021 - 08.2022
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Collected payments, issued receipts and updated accounts to reflect new balances
- Monitored calendars and scheduled appointments based on availability and established load limits
- Assisted front office staff by taking initiative to help upper management and coordinate any events.
- Interacted with customers by phone, email or in-person to provide information.
- Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups.
- Developed comprehensive lesson plans to address various skill levels, ensuring progressive learning experiences.
Waitress
Guava Tropical
02.2021 - 09.2021
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menuselection
- Showed excellent interpersonal skills when dealing with diverse array of clientele.
Restaurant Crew Member
Che Argentinian Steakhouse
04.2020 - 01.2021
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests andfood allergies in person
- Observed safety precautions and practices to reduce injury when using heavy machinery and equipment
- Corrected unacceptable work or materials to prevent problems and keep operations on target.
Store Team Member
Mundotech Multiservices
01.2017 - 04.2020
- Helped store management promote sales-oriented culture with intense focus on delivering superior customerservice
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Documentation and Reporting
- Calendar Management
- Organizing and Categorizing
- Customer Service
- Issue Resolution
- Multitasking and Prioritization
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move targetproducts
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings.
Education
High School Diploma -
Hampton Bays High School
Hampton Bays, NY06.2021
Private Pilot - Aviation
Eastern Suffolk Boces
Bellport, NY06.2021
Skills
- Customer Relations
- Active Listening
- Microsoft Word
- Microsoft Excel
- Staff Management
- Office Management
- Intuit QuickBooks
- High-Volume Dining
- Price Memorization
- Accurate Money Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server Assistant
Hyatt Regency Grand Cypress
01.2024 - Current
Office Assistant
Surprise With Love
10.2023 - Current
Airbnb Property Manager
Independent
10.2022 - 04.2023
Hostess
Elaia Estiatorio
09.2021 - 08.2022
Office Assistant
A+ Painting & Stucco
09.2021 - 08.2022
Waitress
Guava Tropical
02.2021 - 09.2021
Restaurant Crew Member
Che Argentinian Steakhouse
04.2020 - 01.2021
Store Team Member
Mundotech Multiservices
01.2017 - 04.2020
High School Diploma -
Hampton Bays High School
Private Pilot - Aviation
Eastern Suffolk Boces
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