Stephanie Hernandez
Olive Branch,MS
Summary
Dedicated and highly motivated professional with a diverse skill set and a proven track record in customer service, office management, human resources, and finance. Known for being innovative, adaptable, and results-driven, with a strong ability to manage multiple priorities in fast-paced environments. Eager to leverage extensive experience and a solid work history to contribute effectively in a new career opportunity that fosters growth and professional development."
Overview
25
25
years of professional experience
Work History
Classroom Teacher Assistant SPED
DeSoto County School District
12.2024 - Current
- Provided emotional and behavioral support to special-needs students, fostering a positive learning environment.
- Collaborated with professionals (speech therapists, occupational therapists, and psychologists) to deliver personalized services.
- Adapted and created instructional materials to meet the unique needs of each student.
- Supported students in using educational technologies, and developing life skills.
- Managed classroom routines, reinforcing appropriate behavior, and expectations.
- Offered one-on-one support for students with learning challenges to ensure academic success.
Teleretinal Master Preceptor for VISN 9
Veterans Administration Medical Center
06.2010 - 04.2015
- Communicated effectively with staff, faculty, and students in various settings, fostering positive relationships.
- Developed educational materials (handouts, presentations, videos) to enhance student understanding.
- Promoted professional relationships between preceptors and preceptees through active listening and constructive feedback.
- Coordinated clinical rotations across departments, maximizing learning opportunities.
- Facilitated critical thinking exercises to enhance learning for preceptees.
- Identified areas for improvement in the curriculum and applied problem-solving strategies.
- Led and moderated classroom discussions, revising and evaluating curricula and instructional methods.
- Coordinated training programs with VISN 9 clinics and hospitals.
- Mentored nurses, ophthalmic technicians, and faculty members, serving as a department head.
- Served on administrative committees addressing policies, departmental matters, and academic issues.
- Maintained accurate records, compiled financial and personnel data, and supported budget preparation.
- Operated office equipment and ensured compliance with federal, state, and company regulations.
Office Management and Supervisory Certified Ophthalmic Assistant
Veterans Administration Medical Center
04.2004 - 04.2015
- Managed full-cycle recruitment, including job postings, candidate selection, and onboarding.
- Developed and updated policies, procedures, and job descriptions in line with organizational goals.
- Coordinated employment testing and reviewed candidate qualifications for eligibility.
- Informed applicants of job details, including responsibilities, compensation, benefits, and promotion opportunities.
- Served as a resource for employee benefits, vacation accrual, and other inquiries.
Lead Certified Ophthalmic Assistant
Dr. Dennis Mathews
01.2002 - 04.2004
- Administered diagnostic tests (OCT, fundus photography, visual field testing, tonometry) and documented ocular histories.
- Assisted physicians with minor surgeries (suturing, cryosurgery, laser surgery).
- Supervised Ophthalmic Technicians, ensuring tasks and procedures were completed efficiently.
- Maintained detailed patient records, including diagnoses, treatments, and outcomes.
- Managed practice workflow to ensure timely and quality service delivery.
Surgery Scheduling Coordinator
Cathy Schanzer, MD
06.2000 - 09.2002
- Assisted with insurance pre-authorizations for surgeries and resolved scheduling issues.
- Managed surgery paperwork, including consents, physician orders, and patient cancellations.
- Provided customer service by answering patient questions and educating them on pre-op/post-op care.
- Performed clerical tasks, including filing, transcribing notes, and preparing correspondence.
- Scheduled tests and procedures, ensuring timely follow-up and reducing time from consultation to surgery.
Education
Bachelor of Business Administration - Business Administration
Strayer University
Memphis, TN09.2012
Skills
- Exceptional communicator and active listener
- Ability to build and retain strong relationships
- Team player, contributing individually, and as part of a team
- Employee motivation, staff training, and development
- Management and supervisory experience
- Team building and leadership
- Goal-oriented, and results-driven
- Resource allocation and project management
- Staff training, development, and performance improvement
- Highly organized, with strong attention to detail
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams)
- EMR database system management
Communication & Relationship Building:
Leadership & Management:
Technical & Administrative Skills:
- Medical billing and pre-service health insurance authorizations
- ICD-9 coding
- Data analysis and reporting
- Process improvement and quality control
- Ethical, reliable, and dependable
- Goal-oriented and results-driven
- Accounting and bookkeeping
- Quickbooks
- Accounts payable
- Accounts Receivable
- Expense tracking
- Sheet balancing
Ethical Standards & Reliability:
Finance
Timeline
Classroom Teacher Assistant SPED
DeSoto County School District
12.2024 - Current
Teleretinal Master Preceptor for VISN 9
Veterans Administration Medical Center
06.2010 - 04.2015
Office Management and Supervisory Certified Ophthalmic Assistant
Veterans Administration Medical Center
04.2004 - 04.2015
Lead Certified Ophthalmic Assistant
Dr. Dennis Mathews
01.2002 - 04.2004
Surgery Scheduling Coordinator
Cathy Schanzer, MD
06.2000 - 09.2002
Bachelor of Business Administration - Business Administration
Strayer University
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