Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Stephanie Hernandez

Montclair,CA

Summary

Dynamic business development manager with a proven track record at Muscle Bar, excelling in strategic partnerships and competitive analysis. Skilled in team leadership and client relationship building, I have successfully increased revenue by identifying new opportunities and optimizing marketing efforts. Committed to fostering professional growth and driving sales success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager of Business Development

Muscle Bar
11.2022 - Current
  • Mentored junior team members, providing guidance and support to foster professional growth and career advancement within the company.
  • Evaluated the effectiveness of various marketing channels, reallocating budget resources accordingly to maximize ROI on promotional efforts.
  • Developed strategic partnerships with key industry players to expand market reach and drive sales growth.
  • Analyzed competitors'' strengths and weaknesses to optimize our own positioning in the marketplace strategically.
  • Organized and attended industry events to build connections, identify potential leads, and stay updated on market trends.
  • Collaborated with product development teams to ensure alignment between product offerings and target market demands as well as evolving customer expectations.
  • Increased revenue by identifying and securing new business opportunities for the company.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Built relationships with customers and community to establish long-term business growth.

Waitress

Chilis's Bar and Grill
10.2019 - 03.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Education

Associate of Arts - Business Analytics

Mt San Antonio
1100 N Grand Ave, Walnut, CA 91789
05-2028

Cosmetology Certification - Cosmetology

Paul Mitchell The School
Pasadena, CA
10-2023

Skills

  • Competitive analysis
  • Proposal writing
  • Innovation management
  • Customer service
  • Team collaboration
  • Team leadership
  • Decision-making
  • Client relationship building
  • Relationship building and management
  • Training and mentoring
  • Strategic business planning
  • Sales presentations
  • Staff management
  • Performance goals
  • Sales and marketing
  • Event planning

Certification

  • Certificate of training

Languages

Spanish
Native or Bilingual
French
Elementary
English
Native or Bilingual

Interests

  • Historical Exploration
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Gym Workouts
  • Music
  • Running
  • Hiking
  • Volunteer Work
  • Animal Welfare Advocacy

Timeline

Manager of Business Development

Muscle Bar
11.2022 - Current

Waitress

Chilis's Bar and Grill
10.2019 - 03.2022

Associate of Arts - Business Analytics

Mt San Antonio

Cosmetology Certification - Cosmetology

Paul Mitchell The School

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Stephanie Hernandez