Stephanie Hernandez
Lake Forest,CA
Summary
Professional in dental office administration, bringing valuable experience in managing front office tasks and patient interactions. Proven ability to efficiently handle appointment scheduling, patient records, and communication with dental teams. Committed to fostering collaborative environments and adapting to dynamic needs within practice.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
SoCal Smiles Dentistry
Rancho Santa Margarita, CA
11.2021 - 03.2024
- Check patients in
- Check patients out
- Data entry according to HIPPA laws
- Schedule next appointment
- Efficiently answer any questions patients may have regarding insurance, procedures and/or office questions
- Outbound calls to follow up with patients who are due to come in for next dental check-up and pending treatments
- Covering office manager/treatment coordinator
- Take charge entering treatment plans into charts when treatment planner is not in
- Presenting treatment plans when treatment planner is not in
- Entering insurance payments/EOB
- Depositing insurance checks to Dr.s bank
- Sending out electronic claims through dental exchange claim software and attaching all necessary images and narratives
Receptionist/Treatment Coordinator
Jeanette Thai DDS Inc.
Lake Forest, CA
03.2019 - 07.2021
- Checking patients in
- Checking patients out
- Data entry according to HIPPA laws
- Double checking day sheets at the end of the day to make sure procedures and payments were posted correctly
- Recall calling
- Denti-cal billing
- PPO insurance billing
- Treatment planning
- Schedule planning
- Received a certificate from MGE management for 'Master Case Acceptance'
- Make copies
- Outbound/inbound calling in a fast paced environment
- Once in a while take x-rays
- Called Dental labs for pick up/drop off of cases
- Followed up with unpaid claims
- Followed up with patients who have not been in for their dental Treatment
- Generated reports according to needs (ie; recall reports, day sheet reports, unscheduled treatment reports, account aging reports)
Recall Caller
Oc Smile Dental & Orthodontics
Lake Forest, CA
07.2018 - 03.2019
- Call patients overdue for hygiene appointments
- Assist front office duties
Delivery Driver
Papa John's
Mission Viejo, CA
10.2017 - 12.2018
- Cashier duties
- Delivery of pizzas to residential and commercial address
Dental Assistant
Lake Forest Smiles
Lake Forest, CA
12.2017 - 10.2018
- Assist Doctors in chair side procedures such as composites, crown preparation and extractions
- Take Radiographs
- Sterilization of instruments in accordance to OSHA's guidelines
- Appropriate breakdown and set up of operatory room
- Patient Confirmation
- Insurance Eligibility
- Appointment Scheduling
- Insurance History Check
- Data entry
- Charting existing dental procedures
Dental Assistant/Front Office
Twin Peaks Dental
Lake Forest, CA
03.2017 - 12.2017
- To assist Doctors in basic dental procedure
- Sterilization in accordance to OSHA's guidelines
- Taking radiographs
- Light front work office, including, answering telephone calls, setting up appointment, breakdowns of Insurance summaries, patient eligibility check, Insurance claim status
Dental Assistant Internship
Twin Peaks Dental
Lake Forest, CA
02.2017 - 03.2017
- Sterilization of instruments in accordance to OSHA's guidelines
- Shadow RDA
- Re-stocking supplies
- Assisting Hygienist chart
- Assisting Hygienist suction
Hostess/Server
Sizzler's Restaurant
Lake Forest, CA
12.2015 - 12.2016
- Greet customer
- Customer service
- Food service
- Cleaning tables and restaurant
- Prepare drinks
- Cashier
- Training new employees
Server/Cashier
Los Tacos Ricos
Lake Forest, CA
01.2015 - 12.2015
- Greet customer
- Customer service
- Food service
- Cleaning tables and restaurant
- Prepare drinks
- Cashier
- Training new employees
Education
High school diploma or GED -
Dental assistant - Adult Education Services
College and Career Advantage
San Juan Capistrano, CA06.2017
Dental Assistant Certificate - Dental
College And Career Advantage
San Juan Capistrano, CA07-2017
Skills
- Dental Assisting
- Softdent Dental Software
- Receptionist
- Dental office experience
- Interviewing
- Microsoft Office
- Cash register
- Dental terminology
- Computer skills
- Data entry
- Appointment Scheduling
- Front desk
- Chairside Assisting
- Customer service
- CPT coding
- Dentrix Software
- Eaglesoft Software
- Communication skills
- Dental billing
- HIPAA
- Attention to detail
- Time management
- Active Listening skills
- Telephone etiquette
- Inventory control
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Hospitality services
- Sensitive information handling
- Initiative-taking
- Administrative support
- Confidentiality handling
- Multi-line telephone systems
- Researching skills
Certification
- Dental Assistant
- Dental Radiology
- Certified Dental Assistant
- BLS Certification
- CPR/AED PROGRAM WITH AMERICAN HEART ASSOCIATION
- Driver's License, 05/01/21, 05/31/26
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
SoCal Smiles Dentistry
11.2021 - 03.2024
Receptionist/Treatment Coordinator
Jeanette Thai DDS Inc.
03.2019 - 07.2021
Recall Caller
Oc Smile Dental & Orthodontics
07.2018 - 03.2019
Dental Assistant
Lake Forest Smiles
12.2017 - 10.2018
Delivery Driver
Papa John's
10.2017 - 12.2018
Dental Assistant/Front Office
Twin Peaks Dental
03.2017 - 12.2017
Dental Assistant Internship
Twin Peaks Dental
02.2017 - 03.2017
Hostess/Server
Sizzler's Restaurant
12.2015 - 12.2016
Server/Cashier
Los Tacos Ricos
01.2015 - 12.2015
High school diploma or GED -
Dental assistant - Adult Education Services
College and Career Advantage
Dental Assistant Certificate - Dental
College And Career Advantage