Stephanie Hernandez

• Manage high-volume inbound/outbound calls
• Schedule, confirm, and cancel patient appointments
• Coordinate with nurses, providers, and medical assistants via messaging
• Provide exceptional service while working remotely

• Checked in/out patients and verified insurance
• Processed payments and collected samples
• Assisted with Medicaid/CHIP applications
• Handled appointment reminders and patient inquirie

• Processed personal loans and collected payments
• Managed customer accounts and financial records
• Handled phone payments, in-person collections, and monthly reporting

• Sold auto insurance and collected monthly payments
• Contacted clients for renewals, cancellations, and new quotes
• Provided policy support via phone and face-to-face

• Closed policy sales including home, auto, and motorcycle
• Achieved monthly sales goals and performed cold calls
• Assisted with claims and provided discount options to customers

• Answered calls, scheduled appointments, and welcomed clients
• Maintained front desk and patient records
• Assisted in administrative tasks, including drug testing

• Processed payments and sold auto/home/motorcycle policies
• Handled end-of-day cash drawer and confirmed monthly payment compliance