Stephanie Hernandez
Orange Grove
Summary
A hardworking, educated, and ambitious individual with excellent interpersonal skills looking to utilize my passion for learning and grow professionally. Willing to work in a challenging and stimulating environment which provides the opportunity to use my managerial and administrative experience to contribute towards achieving my professional goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Corpus Christi Medical Center - Doctor's Regional
09.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Unit Secretary
Methodist Stone Oak Hospital
06.2022 - 05.2025
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Arranged discharges and patient transportations.
- Delivered clerical support by handling range of routine and special requirements.
- Performed various administrative tasks by filing, copying and faxing documents.
- Executed administrative duties to facilitate unit tasks and meet team goals.
Patient Care Technician Lead
Methodist Stone Oak Hospital
04.2022 - 05.2025
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Utilized medical software to document and track patient progress.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Customer Service Representative
Conduent Inc
01.2021 - 11.2021
- Used resourcefulness, skill, and advanced use of internal knowledge bases to respond to customer requests for products, services, and information
- Communicated with customers to assess and address individual needs, as well as provide timely and high-quality support through software systems
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Updated account information to maintain customer records.
Resident Care Assistant
Brookdale Senior Living
04.2018 - 07.2019
- Communicated with patients frequently to offer assistance, support, and instructions.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
Customer Service Assistant
H-E-B Plus
08.2017 - 02.2018
- Assist customers in transporting/ unloading groceries into their vehicle
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and organized work environment to maintain customer safety.
Education
High School Diploma -
Highlands High School
Skills
- Data entry product and service knowledge
- Communication
- Staff Leadership
- Clinical Support
- Organization and Time Management
Customer Service
- Teamwork and Collaboration
- Receptionist
- Observant
- Patient Care and Monitoring
- Basic Life Support
- Computer skills on MS windows based PC system, Excel, and Outlook
Certification
- Basic Life Support, American Red Cross- 6/11/2024-6/30/2026
Timeline
Patient Care Technician
Corpus Christi Medical Center - Doctor's Regional
09.2024 - Current
Unit Secretary
Methodist Stone Oak Hospital
06.2022 - 05.2025
Patient Care Technician Lead
Methodist Stone Oak Hospital
04.2022 - 05.2025
Customer Service Representative
Conduent Inc
01.2021 - 11.2021
Resident Care Assistant
Brookdale Senior Living
04.2018 - 07.2019
Customer Service Assistant
H-E-B Plus
08.2017 - 02.2018
High School Diploma -
Highlands High School
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