Stephanie Hernandez

As the Program Administrative Assistant Director, (January 2023 to current):

Assisted the Program Director with all the necessary requirements to manage and maintain the Headache Program at UCLA Neurology. Assist in providing program-related orientation, education, and establishing scheduling rotations for all incoming Fellows and Residents. Structure the attendings' compounded schedules in order to provide time for education and teaching to incoming doctors in our fellowship program. Triage and review medical records received from referred patients to determine the appropriateness of referral based on the diagnosis matrix. Be the point person for providers, and provide resolution to complex clinic issues on a day-to-day basis.

As Research Study Nurse Coordinator (January 2025 to current): perform study activations per UCLA Research protocols for studies being conducted. Navigate around the complex network of research environments to set up the study patients, such as ancillaries and diagnostic processes. Collaborate as the intermediary between UCLA investigators, sponsors, and clinical research organizations to communicate study necessity requirements. Adhere strictly to standards in areas involving data collection, research, patient care protocols, regulatory reporting, and keep clinical trial operations in compliance. CITI Program GCP and HIPAA certified for Biomedical Researchers and Research Staff.

As Clinical Coordinator (May 2016 to January 2023): I managed the clinical aspects of the UCLA Neurology Goldberg Migraine and Headache Clinic in its entirety Proposed and established clinical and administrative protocols to develop workflows currently being followed by the clinic. Coordinate and liaise between staff, patients, and health care providers to address any and all concerns raised, identify issues, and determine how best to provide assistance, as well as resolutions, within parameters set forth by the facility and manager. Perform essential clinic functions such as patient care, procedures, medication administration, medication orders, and samples, as well as provide patient education to deliver comprehensive, high-quality care to all patients. Perform administrative functions such as prior authorizations for procedures, medications, visits, referrals and appointments. Review and provide Letters of Medical Necessity, Appeals, and Peer-to-Peer requests as needed; navigate through financial entities and third parties to ensure patients receive the recommended, preferred treatment.

Responsibilities as a Director of Staff:

• Managed and calculated Nursing Staff Hours depending on Census and scheduled nurses per Department of Health Guidelines.
• Submit new or Follow up Workers Comp cases to MPN of Facility and reviewing them based on Appointments and change schedule as needed.
• Maintained and assisted with developing Infection Control Protocols.
• Responsible for educating staff with Preventing Injury and Illness based on Policies and Procedures of the Facility
• Maintained and managed daily staff schedules adjusted daily and as needed per patient and facility population.
• Responsible for providing Inservices and Continuing Education for All Staff as it pertains to their specific job duties.
• Responsible for Timekeeping and assist Payroll Department.

Responsibilities as Licensed Floor Nurse:

• Assigned as Support Staff Floor Nurse at times doing Charge Nurse responsibilities such as Medication Pass, perform vital signs, Accuchecks, daily charting and monitoring of patients, document findings, carry out orders given by Physicians via telephone, verbal orders and/or when Doctors come to visit residents.
• Supervise CNA's and and ensure that proper care is provided to patients. Delegate and manage CNA's assigned under my charge and assist them as needed.
• Manage time according to priorities and necessities.
• Call MD's to report general or any change in condition of patients. Admission and transfers to and from hospital.
• Maintaining the medication and treatment carts to ensure proper medication pass is done and observed.
• Documentation of any change of status of residents or as needed following Department of Health and Nursing guidelines.
• Support patients and give them the ultimate care that can be provided.

Responsibilities as a Charge Nurse:

• Supervise CNA's and and ensure that proper care is provided to patients.
• Manage time throughout the shift according to priorities, urgencies and necessities of patients needs.
• Call MD's to report general or any change in condition of patients. Admission and transfers to and from hospital. Schedule appointments as necessary. Medication pass, Accuchecks, daily charting and monitoring of patients.
• Maintained the medication and treatment carts to ensure proper medication pass and proper wound care treatment is done.
• Monitor patients throughout the shift, report and document any change of status to MD as per Nursing guidelines.

Promoted to Director of Staff Development.

Responsibilities as a Director of Staff Development:

• Responsible for overall education of staff and provide inservices as needed.
• Responsible for making monthly as well as daily floor assignments.
• As an Infection Control Nurse, maintains overall management of infection and upholding the policies and protocols of Infection Control in the facility
• Responsible for ordering Over the Counter Meds and supplies for the facility.
• Responsible for staffing to ensure adequate staff to resident ratio is 3.2 or higher based on State regulations.