Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Stephanie Hernandez

Chicago,IL

Summary

Dynamic and bilingual professional with a proven track record at Tierney Legal, LLC, excelling in office management and customer relationship management. Skilled at managing high volume of files while consistently meeting deadlines, adept at improving organizational workflow and building client relationships. Demonstrated ability to prioritize tasks and solve problems, enhancing operational efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Legal Assistant

Tierney Legal, LLC
Chicago, IL
04.2018 - 11.2024
  • Reviewed and prepared legal documents, such as contracts and amendments.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Answered phones promptly while providing courteous customer service.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Entered contracts in system (Smokeball). Completed diligence for all new files. Checked property taxes.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Provided administrative support to attorneys by managing calendars, scheduling appointments, organizing files, preparing correspondence, and obtaining necessary signatures.
  • Answered email and phone inquiries about Real Estate, Trusts, Wills, Power of Attorney, Quitclaim deeds.
  • Helped prepare and assemble closing documents and signature pages.
  • Updated databases with new information received from attorneys or clients.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Processed incoming mail on a daily basis.
  • Maintained inventory levels of office supplies necessary for day-to-day operations.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Responded to client calls and inquiries to deliver applicable information.
  • Performed basic bookkeeping duties including tracking payments received from clients.

Assistant Office Manager

Pioneer Adjusting Firm
Chicago, IL
09.2015 - 01.2018
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered and directed phone calls to appropriate staff members.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Processed invoices from vendors in an accurate and timely manner.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Organized and scheduled meetings and appointments for management.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Handled payroll. Kept track of worked hours and ensured that employees received their paychecks on time.

Education

High School Diploma -

Wheeler High School
Valparaiso, IN
05-2008

Skills

  • Office Management
  • Bilingual
  • Order and request filing
  • Payroll Processing
  • Relationship Building
  • Task Prioritization
  • Customer Relationship Management
  • Microsoft Office
  • Contracts oversight
  • Exceptional telephone etiquette
  • Confidentiality
  • Decision making
  • File Organization
  • Scheduling/Planning
  • Calendar Management
  • Problem solving

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Legal Assistant

Tierney Legal, LLC
04.2018 - 11.2024

Assistant Office Manager

Pioneer Adjusting Firm
09.2015 - 01.2018

High School Diploma -

Wheeler High School

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Stephanie Hernandez