Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Stephanie Herrera

Olathe

Summary

Dynamic professional with extensive experience at Abbott Laboratories, excelling in team collaboration and quality assurance. Proven track record in process improvement and conflict resolution, enhancing operational efficiency. Skilled in training and development, fostering high-performing teams while consistently exceeding performance goals. Committed to delivering exceptional customer experiences and driving organizational success.

Overview

23
23
years of professional experience

Work History

Personal Shopper

Walmart
Olathe
08.2024 - Current
  • Assisted customers in selecting products based on preferences and needs.
  • Navigated store layout to locate items efficiently for shoppers.
  • Managed online orders and prepared them for customer pickup or delivery.
  • Utilized Walmart's inventory systems to check product availability and pricing accuracy.
  • Completed pickup and shopping orders for customers within local area.
  • Assisted teammates with daily tasks during peak periods.
  • Managed multiple clients simultaneously while maintaining high standards of service and privacy.

Teeam Lead

Abbott Laboratories Limited
Kansas City
01.2013 - 06.2023
  • Collaborated with quality assurance to ensure compliance with industry standards.
  • Developed training programs for new team members and ongoing staff education.
  • Managed project timelines to meet regulatory requirements and deadlines.
  • Facilitated communication between departments to streamline operations and resolve issues.
  • Implemented process improvements to enhance operational efficiency and effectiveness.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Coordinated team resources to achieve project goals.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Sennior Customer Service Rep

Enterprise Rent-A-Car
Mission
02.2003 - 01.2013
  • Trained new team members on customer service protocols and systems.
  • Managed customer inquiries through phone, email, and in-person interactions.
  • Developed strong relationships with customers to enhance satisfaction levels.
  • Collaborated with team members to optimize service delivery efficiency.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Conducted customer service training for new hires.
  • Collaborated with other departments such as Sales, Marketing, and Technical Support.
  • Delivered expert technical support to customers and resolved broad array of issues.
  • Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Processed customer account changes with proprietary software.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
  • Assisted in developing strategies to improve the overall customer experience.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Supported sales team members to drive growth and development.

Education

Associate of Arts - Business Administration And Management

Johnson County Community College
Overland Park, KS

Skills

  • Customer relationship management
  • Team collaboration
  • Process improvement
  • Quality assurance
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Training and development

References

References available upon request.

Timeline

Personal Shopper

Walmart
08.2024 - Current

Teeam Lead

Abbott Laboratories Limited
01.2013 - 06.2023

Sennior Customer Service Rep

Enterprise Rent-A-Car
02.2003 - 01.2013

Associate of Arts - Business Administration And Management

Johnson County Community College

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