Stephanie Herrera
Chicago,USA
Summary
Bilingual Administrative and Community Support Professional with over 7 years of experience in office management, stakeholder engagement, and customer relations. Skilled in coordinating programs, building partnerships, and providing high-level administrative support in fast-paced environments. Recognized for strong organizational abilities, relationship building, and delivering solutions that support organizational growth.
Overview
10
10
years of professional experience
Work History
Community Coordinator
Chicago Public Schools
10.2018 - Current
- Manage daily office operations, data entry, and vendor communications to ensure smooth departmental functions.
- Serve as a liaison between schools, community-based organizations, faith groups, and city stakeholders to strengthen partnerships.
- Organize and lead program trainings, collaboration meetings, and community events across Chicago.
- Coordinate appointments, vendor site visits, and field operations to support program initiatives.
- Facilitate cross-departmental collaborations within CPS to expand community outreach.
- Helped with the collection and analysis of data for the preparation of progress reports.
- Monitored program effectiveness through data analysis, making adjustments as needed to improve results.
- Provided leadership, guidance, and support to staff members.
Contract Administrator
CVR Associates
03.2018 - 05.2018
- Processed Housing Choice Voucher transfers in compliance with HUD and CHA regulations.
- Reviewed and approved over 30 housing assistance requests, ensuring quality assurance standards were met.
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Stored and filed contract documents in orderly, organized systems.
- Organized and updated databases, records, and other information resources.
- Verified eligibility, conducted owner screenings, and validated tax documentation.
- Entered and maintained accurate records in organizational databases while meeting strict deadlines.
- Provided responsive support to tenants and property owners regarding housing inquiries.
Customer Loyalty Representative
Oportun
09.2015 - 03.2018
- Guided 10+ clients daily through credit education, loan applications, and financial literacy processes.
- Reviewed documents and ensured compliance with credit department requirements.
- Delivered clear explanations of loan contracts and application procedures.
- Built strong client relationships that contributed to customer retention and trust.
- Maintained detailed records of customer interactions, capturing valuable data used for future reference.
- Consistently met or exceeded performance metrics, earning recognition for outstanding achievements in customer service.
Education
Richard Daley College
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Morton College
Skills
- Bilingual: English & Spanish
- Microsoft Office Suite Adobe Reader Oracle Application ODA Application
- Oral and written communication
- Data Entry (55 WPM, Alpha/Numeric)
- Telephone etiquette
- Risk Management Training & Development Problem-Solving
- Relationship Building Community Engagement
- Event supervision Oversight
- Partnership development
Timeline
Community Coordinator
Chicago Public Schools
10.2018 - Current
Contract Administrator
CVR Associates
03.2018 - 05.2018
Customer Loyalty Representative
Oportun
09.2015 - 03.2018
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Morton College
Richard Daley College
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