Stephanie Herron
Loudon,TN
Summary
Dynamic organizational leader with a proven track record, skilled in strategic planning and team leadership. Successfully drove operational efficiency and customer satisfaction, implementing process improvements that enhanced productivity. Entrepreneurial mindset led to innovative solutions, fostering a culture of engagement and achieving significant growth in competitive markets.
Experienced with business development, team leadership, and strategic planning. Utilizes innovative problem-solving and market analysis to drive company growth and success. Track record of building and leading cohesive teams, adapting to changing business landscapes, and delivering impactful results.
Overview
31
31
years of professional experience
Work History
Organizational Founder/Developer
Self
Easy Living Cleaning Service, LLC, Loudon, TN
03.2008 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Ensured compliance with industry regulations while maintaining ethical business practices at all times.
- Expanded the company''s geographical reach, opening new markets and increasing profitability.
- Introduced advanced technology solutions into daily operations which led to increased productivity levels throughout the company.
- Developed strong partnerships with key industry players, contributing to an increased market presence.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Maintain lowest turnover percentage in industry
- Manage residential and commercial operations through independent contractors while achieving average yearly revenue exceeding $550,000
- Direct all operational and growth initiatives within company, integrating budgets, acquisitions, customer and employee retention, marketing, training, and forecasting.
Regional Manager
RaceTrac Petroleum Inc.
Knoxville, TN
02.2001 - 10.2005
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Implemented and upheld operational standards across 8 locations generating over $100 Million in annual revenue.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
- Championed safety programs within the region resulting in reduced workplace accidents and lower workers'' compensation claims costs.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Production Crew Leader
Sea Ray Boats Inc
Vonore, TN
02.1994 - 10.2001
- Adapted quickly to changes in production schedules or requirements while ensuring minimal disruption to overall performance.
- Streamlined inventory management processes, which led to better tracking of supplies and reduced overhead costs.
- Implemented innovative ideas that improved product design, resulting in increased customer satisfaction scores.
- Assisted supervisors in creating detailed production reports by documenting daily progress accurately and consistently.
- Maintained clean and organized workspaces, fostering an efficient and safe working environment for all crew members.
- Promoted a positive work environment by demonstrating strong teamwork skills and a commitment to crew member success.
- Collaborated with team members to troubleshoot issues, resulting in improved production outcomes.
- Coordinated with other departments for timely delivery of required materials, ensuring uninterrupted production flow.
- Supported cross-functional teams by assisting with various production tasks as needed, leading to smoother operations overall.
- Reduced workplace accidents through strict adherence to safety protocols and continuous training for crew members.
- Participated actively in regular meetings, providing valuable input on ways to improve productivity levels within the team setting.
- Enhanced product quality with thorough inspection and adherence to company standards during production.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Organized work to meet demanding production goals.
Education
Bachelor of Science - Organizational Management
Tusculum College
Knoxville, TN05.2000
Associate of Arts - Music Performance
Hiwassee College
Madisonville, TN05.1992
High School Diploma -
Tellico Plains High School
Tellico Plains, TN05.1990
Skills
- Team leadership
- Strategic thinking
- Marketing
- Entrepreneurial and innovative
- Contract negotiation
- Organizational structuring
- Strategic planning
- Customer acquisition
- Start-up operations
- Team engagement
- Project management
- Process improvements
- Staff management
Accomplishments
Successfully own and operate a start-up business since 2008
Licensed Real Estate Agent since 2023
Provide Home Staging Services for AirBnB owners since 2020
Host/Manage 15 AirBnB properties within Loudon County
Timeline
Organizational Founder/Developer
Self
03.2008 - Current
Regional Manager
RaceTrac Petroleum Inc.
02.2001 - 10.2005
Production Crew Leader
Sea Ray Boats Inc
02.1994 - 10.2001
Bachelor of Science - Organizational Management
Tusculum College
Associate of Arts - Music Performance
Hiwassee College
High School Diploma -
Tellico Plains High School