Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Stephanie H. Hooper

Stephanie H. Hooper

Ringgold,GA

Summary

Self-motivated, Empathy, Compassionate, Dependable, Flexible, Communication, Respect, Teamwork, Paperwork/Record keeping abilities,

Hardworking and passionate job seeker that is ready to help.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Child Nuturition

Catoosa County Public Schools
09.2022 - Current
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed rotational duties during serving time as in, cooking, serving, and or the dish room for one week.
  • Prepared food daily for the current week, by counting servings and placing on or in pans according to recipe created by the USDA.
  • Sanitized areas before and after prepping with specified chemicals to Health Department specifications.
  • Placed all prepped food in either the cooler or freezer for later use.
  • Prepared one of two serving lines for set up to serve.
  • Logged temperatures on all food at time of delivery to be served and again during serving according top Health Department guidelines.
  • Greeted and served Sixth through 8th graders, as well as Teachers and Staff for breakfast and lunch.
  • Made a sample tray of the foods served that day to be sent out to a lab should food borne illness occur.
  • Counted and logged the discard servings for Manager to record for daily loss.
  • Cleaned and sanitized serving line, path through, cooler, warmer, floors, doors, and walls according to Health Department guidelines.
  • Dish room duties consist of cleaning pos, pans, utensils, or anything else that was used for the day.
  • Used the dishwasher, or washed by hand in the triple sink with chemicals according to Health Department recommendations.
  • Placed all that was washed back to it's proper place.
  • Delimed the dish washer for 30 Minutes before taking it apart to rinse and double clean all removable parts, as well as, put it back together.
  • Wash, clean, and sanitized floors and walls.
  • Take all garbage to dumpster and reline with bags.
  • Cooking batches consisted of following the directions on the recipes designed by USDA recommendations.
  • Making sure to temp all foods cooked to specified temperatures according to Health Department specifications.
  • Delivering the cooked food to both serving lines and communicating the final cooking temp to the employee serving.
  • Cleaning ovens, steamers, tilt cooker, or pot after use using chemical specified by the Health Department.
  • Scrubbed, cleaned, and sanitized everything in the cooking area, including floors, tables, and walls, according to Health Department recommendations.
  • Loaded, washed, dried all soiled towels and aprons to be used to following day.
  • Folded all that was washed the prior day.
  • Put up all stock that was delivered in the cooler, freezer, paper room, or food room with rotation.
  • Completed computer classes required in a timely fashion with certificates earned.
  • Participated in the school events and contest.
  • Developed and maintained courteous and effective working relationships.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Lab Assistant

CHI Family Medical
08.2020 - 07.2022
  • Phlebotomy duties
  • Scanning, sorting, and attaching orders/results
  • Swabbing/testing for Covid-19, Influenza A&B, Strep Throat
  • Performed in house Urinalysis, H-Pylori Breath Test, Mono, In house PT/INR's, In house Glucose, CBC's on the Sysmex System, HgbA1c on the Afinion System, and Certified on the GeneXpert System Cepheid for PCR Covid-19, Influenza A&B, and RSV.
  • Ordered standing orders as needed
  • Completions in AHER Program and used the Allscripts Program.
  • Maintained a clean and comfortable environment
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Ensured accurate test results with proper use of lab equipment and adherence to protocols.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated competence in collecting lab samples for testing.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.
  • Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
  • Worked closely with lab staff on special projects.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
  • Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Maintained documentation on tests performed in lab.
  • Trained new laboratory personnel to apply proper laboratory techniques and best practices.
  • Prepared reagents, media and solutions to use for laboratory testing and analysis.
  • Oversaw items in inventory and reordered before supplies diminished.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Participated in lab meetings and project presentations.
  • Troubleshot and resolved equipment and process issues.
  • Recorded and analyzed data to produce reports of results.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.

Medical Assistant

Beacon Health OBGYN
05.2019 - 02.2020
  • Triaged female patients
  • Gave injections and Immunizations
  • Maintained the Autoclave for sterilizing instruments and Control documentation
  • Venipuncture
  • Prepared and assisted for procedures as needed
  • Non Stress Tests
  • Assisted in Medical Records
  • Assisted at The Children's Diagnostic Center during 2019 Flu season with testing and administering medications
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Assistant/PBT ASCP

Primary Healthcare Centers
10.2008 - 04.2011
  • Triaged Patients with use of EMR
  • Prepared and assisted with procedures
  • School, sports, and employee physicals
  • Ear lavage's
  • EKG's
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Immunizations and injections
  • Venipuncture
  • Ordered and restocked medical supplies
  • Maintained Beckler CBC machine
  • Called in Medication refills and Prior Authorizations
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Measured patient pulse oximetry.
  • Measured patient spirometry.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Phlebotomist ASCP

Beacon Health Alliance
08.2004 - 10.2008
  • Venipuncture and collected bodily fluids
  • Prepared and processed specimens to be sent out
  • Retrieved results for review
  • Reported any abnormal labs
  • Documented in charts as needed
  • Generated telephone calls to patients as needed
  • Performed controls and documentation of results
  • Ordered and restocked Lab supplies
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Adapted to diverse patient needs by employing variety of blood collection techniques.
  • Participated in continuous education programs to stay updated on latest phlebotomy techniques and safety standards.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Verified proper storage and transportation of specimens to laboratories.
  • Reviewed and processed requisitions for laboratory tests.

Phlebotomist ASCP

Hutcheson Medical Center
08.2002 - 08.2004
  • Venipuncture on various aged patients, including during emergent situations
  • Processed orders, insurance verifications, and patient information with HIPPA validations into the computer
  • Picked up specimens from various facilities to be processed at the hospital Laboratory
  • Observed processes in the Blood Bank, Hematology, and Pathology Departments of the Laboratory
  • Performed drug screens
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
  • Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
  • Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Drove to various associated facilities for draws and specimen pickups to be entered into the system so specimens be performed.

Plant Technician

Initial Rentokil Tropical Plant Service
03.2000 - 08.2002
  • Serviced and maintained plants in various accounts 75 mile radius of Chattanooga, Tennessee
  • Traveled bi-weekly to Atlanta, Georgia for company meetings, and to pick up plants need for accounts
  • Treated plants with non invasive chemicals as needed for insects and diseases
  • Placed Christmas decorations in the area malls and Metropolitan Airport, and removed them after the holidays

Education

Associate Program - Medical Laboratory Technology

Dalton State College
Dalton, Georgia
04.2005

Certification in Phlebotomy -

Dalton State College
Dalton, Georgia
07.2002

GED -

Department of Technical And Adult Education
Murray County, Georgia
05-1985

Skills

  • Self-motivated
  • Empathy
  • Compassionate
  • Dependable
  • Flexible
  • Communication
  • Respect
  • Teamwork
  • Papenvork/Record keeping abilities
  • CPR /AED
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Teamwork and collaboration
  • Dependable and responsible
  • Active listening
  • Calm under pressure
  • Organization and time management
  • Friendly, positive attitude

Certification

  • Certification in Phlebotomy, Dalton State College, Dalton, Georgia, 2002-08-01
  • PBT/ASCP, American Society of Clinical Pathologist, Chattanooga, Tennessee, 2020-12-01 to present day
  • Standard First Aid, American Red Cross, Dalton, Georgia, 2003-10-01
  • Adult CPR/AED, American Red Cross, Dalton, Georgia, 2003-10-01
  • CPR/AED, American Heart Association, Chattanooga, Tennessee, 2006-09-01
  • CPR/AED, American Heart Association, Chattanooga, Tennessee, 2008-09-01
  • National CPR Foundation Provider BLS F82BA8FD 12/31/2023
  • CPR/AED, American Heart Association, Dalton, Georgia, 2010-10-01
  • BLS Healthcare Provider CPR/AED, American Heart Association, Ft. Oglethorpe, Georgia, 2012-01-01
  • Heartsaver First Aid CPR/AED, American Heart Association, Ft. Oglethorpe, Georgia, 2012-02-01
  • Healthcare Providers CPR/AED, American Heart Association, Chattanooga, Tennessee, 2016-06-01
  • BLS for Healthcare Provider CPR/AED, American Heart Association, Dalton, Georgia, 2022-05-01
  • Shelter Operations, Northwest Georgia Chapter of American Red Cross, 2011-11-13
  • Shelter Operations Simulation, Northwest Georgia Chapter of American Red Cross, 2011-11-13
  • National Incident Management System (NIMS) An Introduction, FEMA, 2012-03-25
  • Introduction to Incident Command System ICS-100, FEMA, 2012-04-09
  • Guide to Points of Distribution, FEMA, 2012-06-16
  • ICS for Single Resources and Initial Action Incident, ICS-200, FEMA, 2012-06-16
  • National Response Framework, An Introduction, FEMA, 2012-06-17
  • Shelter Operations OSE7WA, American Red Cross, Ringgold, Georgia, 2012-06-24
  • Shelter Simulation 0SEC96, American Red Cross, Ringgold, Georgia, 2012-06-27
  • Skywarn Spotter Certification, National Weather Service, Peachtree City/Atlanta, 2022-02-26
  • SkyWarn Spotter Certification, National Weather Service, Ringgold, Georgia, 2012-09-22
  • Severe Storm Spotter Training Spotter ID-8085, National Weather Service of Morristown, Tennessee, Chattanooga, Tennessee, 2014-02-19
  • SkyWarn Spotter Class, National Weather Service, Atlanta/Peachtree City, Georgia, 2015-03-14
  • Psychological First Aid, American Red Cross, Cartersville, Georgia, 2012-10-12
  • Hazardous Materials Awareness, GEMA/JHS, Dalton, Georgia, 2013-07-20
  • Traffic Direction and Control, Catoosa County Sheriff's Office, Ringgold, Georgia, 2016-07-30
  • Trained Spotter Spotter ID-8085, National Weather Service of Morristown, Tennessee, Chattanooga, Tennessee, 2017-02-14
  • Disaster Shelter Orientation, American Red Cross, Ringgold, Georgia, 2019-09-12
  • Preliminary Damage Assessment- Individual Assistance, GEMA/JHS, Dalton, Georgia, 2019-10-03
  • Crowd and Traffic Management, City Police of Ringgold, Ringgold, Georgia, 2019-10-24
  • Safe Serve Food Handler ANSI Accredited 5782533 8/4/2022 EXP 8/4/2025
  • Safe Serve Certification 24112639 6/1/2023 EXP 6/1/2028
  • Culinary Connections 11/20/2024
  • Culinary Connections 4/16/2025
  • American College of Surgeons Committee on Trauma Stop the Bleed Course North Georgia Health District 1-2 10/23/2023
  • NAEMT National Association Emergency Medical Technicians First on the Scene-!st Edition Provider course 8/24/2024 EXP 8/2028

Interests

  • Crafting and DIY Projects
  • Music
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Photography
  • Stain glass
  • Bead working
  • Gardening
  • Scrapbooking, and cardmaking


Timeline

Child Nuturition

Catoosa County Public Schools
09.2022 - Current

Lab Assistant

CHI Family Medical
08.2020 - 07.2022

Medical Assistant

Beacon Health OBGYN
05.2019 - 02.2020

Medical Assistant/PBT ASCP

Primary Healthcare Centers
10.2008 - 04.2011

Phlebotomist ASCP

Beacon Health Alliance
08.2004 - 10.2008

Phlebotomist ASCP

Hutcheson Medical Center
08.2002 - 08.2004

Plant Technician

Initial Rentokil Tropical Plant Service
03.2000 - 08.2002

Associate Program - Medical Laboratory Technology

Dalton State College

Certification in Phlebotomy -

Dalton State College

GED -

Department of Technical And Adult Education

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