Stephanie Hiatt
Peoria,AZ
Summary
Senior Project & Operations Leader with 20+ years of experience in retail construction, fixture development, and store environment execution for global brands including Nike and PetSmart. Proven ability to lead cross-functional teams and drive communication across design, construction, procurement, and operations to deliver complex projects from concept through installation and punch list. Expert in managing multimillion-dollar budgets, vendor networks, and scalable retail programs.
Overview
38
38
years of professional experience
Work History
Sr. Creative Operations Manager & Project Management
PetSmart
Phoenix, AZ
11.2022 - Current
- Lead cross-functional teams across creative, marketing, procurement, and external vendors to deliver complex retail and brand initiatives
- Manage project scope, schedules, budgets, and resource planning to ensure on-time, on-budget execution
- Drive end-to-end project delivery including planning, production, installation coordination, and issue resolution
- Provide detailed reporting on milestones, risks, dependencies, and resource allocation to leadership
- Establish communication frameworks to align stakeholders and improve project visibility and execution
- Manage vendor relationships, billing, and budget tracking for large-scale initiatives
- Mentor and lead a team of project managers and production buyers
- Identify and implement process improvements to increase efficiency, scalability, and cross-functional alignment
Sr Account Manager – Retail Marketing
Taylor Visual Impressions
Beaverton, OR
06.2021 - 03.2022
- Managed graphic production supporting new store construction and remodel projects
- Partnered cross-functionally with clients, designers, and production teams to deliver project requirements
- Developed prototypes, material specs, and production-ready design packages
- Oversaw quality control, proof approvals, and vendor coordination
- Led ongoing client communication including status updates, timelines, and deliverables
Store Design Operations Manager – Creative Operations
Nike Inc.
Beaverton, OR
11.2018 - 05.2021
- Managed retail construction projects from scope development through installation and punch list completion
- Led cross-functional coordination across design, operations, procurement, and agency partners
- Established communication cadence to align stakeholders on schedules, risks, and deliverables
- Managed project budgets, tracking development and execution costs
- Negotiated vendor contracts and supported procurement strategy
Marketing Operations Manager – Integrated Retail Marketing
Nike Inc.
Beaverton, OR
09.2017 - 11.2018
- Led cross-functional execution of retail initiatives across store openings and remodels
- Managed timelines, deliverables, and stakeholder alignment across marketing and retail teams
- Developed tools and playbooks to improve communication and execution consistency
- Supported budget planning, financial reporting, and PO tracking
Project Manager – Retail Brand Operations
Nike Inc.
Beaverton, OR
06.2011 - 09.2017
- Managed 100+ retail shop-in-shop construction and fixture installations annually
- Reviewed and approved space plans, fixture orders, project scope, and timelines
- Coordinated cross-functional teams including architects, design, marketing, and vendors
- Led weekly stakeholder meetings and maintained clear project communication
- Oversaw fixture prototyping, approvals, production, and installation
- Managed budgets, reporting, and project reconciliation
Procurement Manager – Retail Store Development
Nike Inc.
Beaverton, OR
11.2004 - 11.2009
- Led procurement for new store construction and remodel programs
- Collaborated cross-functionally with real estate, construction, design, and operations teams
- Managed sourcing of domestic and international vendors and full bid process
- Oversaw $30M annual budget including tracking, reporting, and cost control
- Led value engineering initiatives and reviewed AutoCAD construction documents
- Negotiated vendor contracts and managed manufacturing and quality control
- Conducted post-installation evaluations and resolved punch list items
Fixture Development & Inventory Procurement Manager – Brand Marketing
Nike Inc.
Beaverton, OR
10.2001 - 11.2004
- Led end-to-end fixture development from concept through rollout
- Partnered cross-functionally with design, production, and finance teams
- Managed vendor bids, contracts, and production forecasting
- Oversaw inventory planning, audits, and financial reconciliation
Operations Manager – Space Development
Nike Inc.
Beaverton, OR
08.2000 - 10.2001
- Managed coordination of 250+ retail shop installations annually
- Developed tools to improve cross-functional communication and execution
- Oversaw $16M inventory tracking, budgeting, and reporting
Shop Coordinator, Retail Resources
Nike
03.1999 - 08.2000
Executive Team Leader / Team Leader
Target
01.1988 - 01.1999
Education
General Studies
Clark College
Vancouver, WASkills
- Construction Project Management
- Fixture Development
- Cross-Functional Team Leadership
- Procurement & Vendor Management
- Budget Management ($30M)
- Retail Store Development
- Value Engineering
- Installation & Punch List Oversight
Websites
Accomplishments
- Reduced fixture manufacturing costs by $400K annually
- Awarded Elevate the Game – Overall Excellence in Store Development
Timeline
Sr. Creative Operations Manager & Project Management
PetSmart
11.2022 - Current
Sr Account Manager – Retail Marketing
Taylor Visual Impressions
06.2021 - 03.2022
Store Design Operations Manager – Creative Operations
Nike Inc.
11.2018 - 05.2021
Marketing Operations Manager – Integrated Retail Marketing
Nike Inc.
09.2017 - 11.2018
Project Manager – Retail Brand Operations
Nike Inc.
06.2011 - 09.2017
Procurement Manager – Retail Store Development
Nike Inc.
11.2004 - 11.2009
Fixture Development & Inventory Procurement Manager – Brand Marketing
Nike Inc.
10.2001 - 11.2004
Operations Manager – Space Development
Nike Inc.
08.2000 - 10.2001
Shop Coordinator, Retail Resources
Nike
03.1999 - 08.2000
Executive Team Leader / Team Leader
Target
01.1988 - 01.1999
General Studies
Clark College
ADDITIONAL STRENGTHS
- Strong communicator able to align technical, creative, and operational stakeholders
- Deep expertise in retail construction, fixtures, and store environments
- Proven ability to manage multiple complex projects simultaneously