Stephanie Higa
Mission Viejo,CA
Summary
To obtain a new role within Amazon where I can use previous skills of program management, business development, and marketing to further advance and obsess over customers.
Overview
9
9
years of professional experience
Work History
PM, Community Operations- PR Specialist
Amazon
11.2020 - Current
- Partner with various internal and external stakeholders to develop strategies that enable teams to engage and drive positive Amazon brand awareness throughout the community.
- Conduct business readiness assessments, evaluate results, and develop scalable solutions to mitigate community escalations.
- Own and deliver outreach programs and volunteer events across multiple business lines.
Sr. Marketing Manager, Delivery Service Partner
Amazon
11.2018 - 11.2020
- Developed a customized social events program tailored for DSP candidates that incorporated feedback regarding connections to current DSPs and scaled a DSP speaker program
- Partner with functional stakeholders to develop a differentiated and local marketing strategy and plan for DSP lead-generation
- Created digital, print, and virtual campaigns to increase candidate engagement and conversion throughout their journey
- Drive customized, high value customer experiences focused on customer needs and progression through business journey
- Built and scaled an events program to distribute marketing swag and engagement tactics
- Developed partnership flywheel marketing strategies to engage various affinity groups and partner groups
- Created events strategy and collaborated with stakeholder teams to build DSP All Hands and DSP Ignite Live
DSP Account Manager/Business Development
06.2017 - 11.2018
- Supported DSP owner business needs and aspirations to accept challenges and overcome difficulties of operating a DSP
- Supports New DSP onboarding and launch readiness for business owners and assist with building launches.
- Consulted and coached business owners and helped identify trends and gaps to implement and develop scalable business solutions.
- Resolved DSP Owner escalations
Shift Manager
05.2015 - 06.2017
- Manage AMZL (Amazon Logistics) Team for Sortation and RTS (Return to stations) shifts at the highest volume Delivery Station in the SW Region
- Oversee deliveries of Amazon orders to customers
- Communicate with Amazon Customer Service regarding requests and driver escalations
- Ensure compliance with all Standard Operating Procedures to drive a safe and fun environment for the associates
- Responsible for all day to day operations within the network for all inbound, outbound, and sortation operations
- Support operations leadership team of the delivery station with route assignments, leadership meetings, and outside vendors while escalating and troubleshooting any day to day issues within our site
Executive Team Leader
Target
02.2011 - 12.2012
- Determined staff promotions and weekly developmental meetings for Team Leads, and coached/terminated employees accordingly
- Trained new managers on store policies and procedures to drive sales and provide the best customer service
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations
- Contributed to merchandising ideas at team sales meetings
- Stocked and restocked inventory when shipments were received
- Addressed and corrected sales staff communication issues in a tactful, effective manner
- Carefully prepared weekly payroll to keep up with projected revenue for the week
- Developed the strategy for 4th quarter Hiring Blitz and store remodel
Education
Bachelors of Arts - Communications
University of California San
2002
Skills
- Business Development & Recruiting
- Program Management
- Events Marketing
- Effective Communication Skills- written & verbal
Timeline
PM, Community Operations- PR Specialist
Amazon
11.2020 - Current
Sr. Marketing Manager, Delivery Service Partner
Amazon
11.2018 - 11.2020
DSP Account Manager/Business Development
06.2017 - 11.2018
Shift Manager
05.2015 - 06.2017
Executive Team Leader
Target
02.2011 - 12.2012
Bachelors of Arts - Communications
University of California San