Stephanie Hill
Charlotte,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Resolution Specialist
Capgemini
10.2021 - Current
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Prepared written opinions or decisions regarding cases.
Payment Specialist
AvidXchange
02.2019 - 08.2021
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Maintained accurate records of customer accounts, payments and payment plans.
- Prepared financial statements to provide results of operations, financial position and cash flow.
Customer Service Agent
Hallmark Aviation/Lufthansa Airlines
02.2017 - 10.2018
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Suggested upgrades that meet customers’ needs and emphasized selling points of article, such as quality and comfort which resulted in 100% customer satisfaction.
Customer Service Agent
DGS Staffing/Lufthansa Airlines
03.2014 - 02.2017
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Suggested upgrades that meet customers’ needs and emphasized selling points of article, such as quality and comfort which resulted in 100% customer satisfaction
Education
Communications
University of North Carolina At Charlotte
Charlotte, NC08.2007
Skills
- Conflict resolution skills
- Excellent Communication
- Multitasking
- Microsoft Office
- Friendly, Positive Attitude
- Relationship Building
- Public Speaking
Timeline
Resolution Specialist
Capgemini
10.2021 - Current
Payment Specialist
AvidXchange
02.2019 - 08.2021
Customer Service Agent
Hallmark Aviation/Lufthansa Airlines
02.2017 - 10.2018
Customer Service Agent
DGS Staffing/Lufthansa Airlines
03.2014 - 02.2017
Communications
University of North Carolina At Charlotte
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