Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Hill

Charlotte,NC

Summary

Over 5 years of customer satisfaction experience in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

10
10
years of professional experience

Work History

Customer Resolution Specialist

Capgemini
Charlotte, NC
11.2022 - Current
  • Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
  • Develope client relationships through proactive outreach, regular check-ins, and continued follow-up.
  • Provide technical assistance via phone, email, or chat support systems when needed.
  • Ensure customers were informed of any changes or updates related to their accounts or products.
  • Delivere exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Maintain client accounts by obtaining, recording and updating personal and financial information.
  • Maintain detailed records of customer interactions within CRM system.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Specialist

AvidXchange
Charlotte, NC
02.2019 - 08.2021
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained detailed records of customer interactions within CRM system.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction

Airline Customer Service Agent

Lufthansa Airlines Contractor
Atlanta, Georgia
03.2014 - 10.2018
  • Customer- facing role by greeting passengers and provided information about departure and arrival times.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Provided clients with assistance in preparing required travel documents and forms.

Education

Certified Scrum Master

Scrum Alliance
Online
08-2022

Some College (No Degree) - Communications

UNC Charlotte
Charlotte, NC

Skills

  • Customer Relationship Management
  • Outstanding Communication and Presentation Skills
  • Highly Empathic to Customers
  • Ability to have challenging conversations
  • Analytical and Detail oriented
  • Passionate and Motivated Attitude

Timeline

Customer Resolution Specialist

Capgemini
11.2022 - Current

Customer Specialist

AvidXchange
02.2019 - 08.2021

Airline Customer Service Agent

Lufthansa Airlines Contractor
03.2014 - 10.2018

Certified Scrum Master

Scrum Alliance

Some College (No Degree) - Communications

UNC Charlotte

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Stephanie Hill