Stephanie Hill
Ashland,MO
Summary
Experienced Senior Office Support Assistant with a proven ability to provide high-level executive support in fast-paced environments. Proficient in managing complex schedules, coordinating travel arrangements, and maintaining effective communication channels. Skilled in protecting confidential information and improving office processes. Results-driven professional with expertise in overseeing teams, facilitating performance evaluations, and ensuring service excellence by supporting staff in handling customer interactions and service-related issues.
Overview
20
20
years of professional experience
Work History
Senior Office Support Assistant
University of Missouri, School of Medicine
06.2024 - Current
- Collaborated closely with other faculty, residents, and office staff contributing valuable input for overall department improvements.
- Coordinated travel arrangements for faculty and residents, optimizing itineraries to ensure smooth traveling
- Event planning, resulting in successful gatherings that fostered positive team morale.
- Provided exceptional customer service to faculty, office staff, clinic staff and residents, resolving issues promptly and maintaining satisfaction levels.
- Managed high-level faculty schedules, ensuring all appointments were handled efficiently and professionally.
- Assisted in policy development, ensuring consistency for the department with the organization.
- Generated reports and typed letters in Word and Excel.
- Performed wide-ranging administrative, financial and service-related functions.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
Administrative Assistant
Missouri Department of Health & Senior Services
01.2023 - 05.2024
- Main point of contact for Human Resources
- Direct all employees to the right resources.
- Provide support to coworkers as needed.
- Provides Employment Verifications including Public Service Loan Forgiveness
- Maintain and award Service Awards.
- Organize Agency events such as Blood Donations, Benefit visits, outside Agency Events, Training classes, Food Truck days
- Holds Bureau Purchase Card for supplies, swag, hotels stay, food & drink.
- Verify, Award and maintain qualifications for the Tuition Reimbursement Program
- Schedule meeting and book conference rooms
- Collect and analyze data from online suggestion box.
- Create and maintain employment records for current and former employees.
- Provide Excellent Customer Service
Administrative Assistant/Financial Associate
Central Bank
10.2021 - 11.2022
- Assists Consumer Banking Manager in branch operations.
- Ensures compliance is set up.
- Provides Excellent Customer Service
- Resolve banking problems for customers.
- Type Commercial loan agreements.
- Request and research land plots and building progress.
- Transferred money for customers as asked.
- Analyze Data from customers for correct solutions to their requests
Service Manager
Ulta
02.2021 - 09.2021
- Attracted and built a highly engaged team.
- Established Performance metrics.
- Analyzed Data to ensure the right product was in stock and on shelves for the customer
- Communicated and provided feedback to field leadership.
- Used Data to ensure we had the right people at the right times to best increase sales
Retail Management
Nordstrom
05.2005 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts in a timely manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements resulting in winning a regional award.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the company.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Participated in training programs with vendors to enhance product knowledge and customer service skills to provide the best customer experience.
- Analyzed customer service metrics to identify trends and develop strategies for increased improvement.
- Collaborated with buying team to communicate customer feedback, resulting in new brands and an entire new department to the store.
- Managed and motivated employees to be productive and engaged in work. Teaching them to sell more is to make more.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed a strong company culture focused on employees first.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership to provide the best customer service.
- Conducted regular performance reviews, focusing on what team members were best at and continuing to improve their performance.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services and find missing items.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Honors English and Dean’s List
High School Diploma - undefined
Skills
- Effective organizational abilities
- Project management skills
- Experience in office support
- Inventory management
Accomplishments
- Promoted five times during tenure with Nordstrom.
- Won multiple Management Awards
- Won four team awards
- Coached seventeen team members to promotions
- Developed a plan including template that was utilized in eighteen stores.
- Asked to assist in training new teams and open four new stores.
- Achieved the best inventory results in store history with accuracy and efficiency.
- Supervised team of thirty team members.
Timeline
Senior Office Support Assistant - University of Missouri, School of Medicine
06.2024 - Current
Administrative Assistant - Missouri Department of Health & Senior Services
01.2023 - 05.2024
Administrative Assistant/Financial Associate - Central Bank
10.2021 - 11.2022
Service Manager - Ulta
02.2021 - 09.2021
Retail Management - Nordstrom
05.2005 - 02.2021
Mehlville High School - High School Diploma,
St. Louis Community College - , Honors English and Dean’s List
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