Stephanie Hill
Mentor
Summary
A strong advocate for the power of emotional connection in professional relationships, inspired by Maya Angelou's wisdom. Committed to creating impactful experiences that resonate with others, fostering collaboration and trust in diverse environments. Proven ability to engage teams and clients, ensuring interactions leave a lasting positive impression. Passionate about leveraging interpersonal skills to drive success and inspire those around.
Overview
26
26
years of professional experience
Work History
IT System Engineer Lead
Progressive Insurance
07.2021 - 11.2025
- Spearheaded the management and optimization of system performance for a widely utilized tool within Progressive, resulting in a significant enhancement of overall network efficiency. Stepped in to cover critical data analyst tasks and ensure continuity of data operations following the departure of the incumbent. Devised innovative ideas and strategies aimed at improving team Gallup Recognition scores, which led to a measurable and remarkable increase in team appreciation, morale, and collaboration. Facilitated a series of DEI events with the direct team and leaders, fostering an environment that embraces diverse approaches and inclusive behaviors.
IT System Engineer Senior
Progressive Insurance
01.2019 - 07.2021
- Led cross-functional teams in implementing complex IT projects, ensuring on-time delivery. Designed and maintained robust systems infrastructure, optimizing performance and security. Troubleshooted and resolved critical system issues, ensuring minimal downtime and maximum uptime. Mentored and trained junior IT staff, enhancing team capabilities and knowledge base.
Client Services Supervisor
Travel Centers of America, LLC
01.2017 - 01.2019
- Led team of client services representatives in resolving customer inquiries efficiently. Implement training programs to enhance customer service skills and streamline processes. Manage client accounts and ensure timely resolution of issues and complaints. Collaborate with cross-functional teams to improve overall client satisfaction and retention.
PC Technician IV
Travel Centers of America, LLC
11.2015 - 01.2017
- Managed a team of technicians to provide desktop support for 500+ employees. Developed and implemented IT solutions to optimize system performance and improve efficiency. Conducted training sessions for end-users on new hardware and software installations. Maintained inventory of equipment and oversaw hardware/software procurement and implementation.
Lead Project Manager WAH, System Administrator I & II, System Coordinator II, Quality Control Representative, Medicare Team Lead & Patient Account Rep
Cleveland Clinic Health Systems
07.1999 - 11.2015
- Lead Project Manager WAH: Led virtual team to successful project completion on time.
- System Administrator I & II: Managed network infrastructure, troubleshooted technical issues, and implemented system upgrades.
- System Coordinator II: Oversaw system integration and usability for various departments, ensuring smooth operations.
- Medicare Team Lead: Supervised team to process Medicare claims accurately and efficiently, ensuring compliance.
- Quality Control Representative: Managed quality control processes to ensure accuracy and compliance with Medicare guidelines.
- Patient Account Rep: Managed patient accounts, processed payments, and resolved billing inquiries in a timely manner.
Education
Master of Labor Relations and Human Resources -
Cleveland State University
Bachelor of BA - Concentration in Information Systems
Cleveland State University
Skills
- Project Management
- Team Leadership
- Relationship building
- Budgeting and Cost Control
- Monitoring and Evaluation
- Mentoring and Coaching
- Problem Solving
- Effective Communication
- Planning
- Event Planning
- Relationship Building
Websites
Affiliations
- Multicultural Leadership Development Program (MLDP)
- Toastmasters International
- Network of Empowered Women (NEW) Learning Circle
- IT Black Leadership Forum (ITBLF)
Timeline
IT System Engineer Lead
Progressive Insurance
07.2021 - 11.2025
IT System Engineer Senior
Progressive Insurance
01.2019 - 07.2021
Client Services Supervisor
Travel Centers of America, LLC
01.2017 - 01.2019
PC Technician IV
Travel Centers of America, LLC
11.2015 - 01.2017
Lead Project Manager WAH, System Administrator I & II, System Coordinator II, Quality Control Representative, Medicare Team Lead & Patient Account Rep
Cleveland Clinic Health Systems
07.1999 - 11.2015
Bachelor of BA - Concentration in Information Systems
Cleveland State University
Master of Labor Relations and Human Resources -
Cleveland State University