Stephanie Hiller
Waco,TX
Summary
Dynamic Life Enrichment Coordinator with a strong service orientation and proven track record in enhancing client experiences through engaging activities. Recognized for building professional relationships, effectively managing staff, and delivering exceptional organizational and leadership skills. Aiming for a long-term role that offers opportunities for growth while continuing to foster a positive environment.
Overview
19
19
years of professional experience
Work History
Clare Bridge Program Mananger
Brookdale Waxahachie
Waxahachie, TX
08.2024 - Current
- Manage program budgets and timelines, ensuring projects stay on track and within allocated resources.
- Collaborate with teams across departments to develop effective strategies for executing programs.
- Conduct regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Assist in developing training materials for new hires involved in the program activities.
- Organize events such as conferences or seminars aimed at promoting awareness around specific topics relevant to the organization's mission statement.
- Oversee program compliance with requirements, schedule, and budget.
- Manage external client and business partner relationships.
- Implement plans designed for an individual's specific needs.
- Conduct assessments of residents' cognitive abilities and behavior.
- Train staff on dementia-related topics, such as communication techniques, safety protocols, and end-of-life care.
- Collaborate with families to develop individualized care plans for residents.
- Create an environment that supports socialization among residents living in the memory unit.
- Implement strategies to reduce stress levels among residents living in the memory unit.
- Organize recreational activities designed specifically for individuals living with dementia.
- Personally give prospective residents and families tours of the memory care unit, answering questions about the services and facility.
- Maintain communication and transparency with department heads and medical staff.
- Implement quality control measures to uphold company standards.
Life Enrichment Coordinator - IL, AL and MC
The Delaney at Lake Waco
Waco, TX
03.2021 - 07.2024
- Maintain facility documents and records, maintaining accuracy while managing sensitive data.
- Solicit personal history information from residents and family members to provide best and most positive environment for new residents. Conducted assessments of resident needs and interests to ensure appropriate programming.
- Conduct visitations each day to assess well-being and environmental conditions for resident.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to the service we provide.
- Exceed customer satisfaction by finding creative solutions to problems.
- Organized social activities, exercise programs, and educational classes to encourage resident participation.
- Conducted assessments of resident needs and interests to ensure appropriate programming.
- Coordinated with outside vendors to provide additional recreational opportunities.
- Assisted in the coordination of special events including holidays, birthdays, and other celebrations.
- Provided one-on-one counseling sessions with residents to discuss personal matters and address behavioral issues.
- Facilitated group interactions between residents to promote positive relationships among them.
- Ensured that all activities are conducted safely by monitoring participants during sessions.
- Maintained records of attendance, program evaluations, and feedback from residents.
- Collaborated with care staff to develop strategies for enhancing quality of life for each resident.
- Maintain budgeting for activities such as purchasing supplies or hiring entertainers, musicians, artists .
- Encouraged involvement from volunteers within the community when organizing events or activities.
- Developed marketing materials such as flyers or brochures highlighting facility's services and programs.
- Assisted in training new staff members on policies and procedures related to life enrichment services.
- Provided guidance and support to team members when dealing with challenging situations involving residents.
- Met with residents and asked open-ended questions to determine appropriate types of activities for facility.
- Chaired Cultural Committee with staff members to improve work culture. Facilitated team building activities to strengthen relationships among employees across departments.
- Established communication channels between leadership and employees about changes in the organization's culture.
- Arranged for employee attendance at educational seminars and training sessions.
Education Advocate
Self
Waco , Texas
12.2005 - 02.2021
- Advocated for victims during difficult situations by handling various tasks, including filing police reports and educational grievances.
- Met with clients to determine necessary services and make educational recommendations.
- Built rapport with parents and school district employees by remaining calm and compassionate in variety of situations.
- Worked with community resources to help families gain access to services.
- Facilitated parental workshops and classes.
- Attended ARD meetings with clients to provide emotional support.
- Informed clients about legal processes and timelines within educational parameters.
- Managed parent support groups addressing topics such as positive discipline and parenting styles.
Real Estate Agent
Bentwood Realty
Waco, Texas
05.2015 - 09.2018
- Maintained high referral rates and exceptional feedback from previous clients.
- Successfully guided home buyers and sellers through sales and purchase of properties.
Education
Gerontology Certificate - Gerontology/ Social Work
Eastfield College
Mesquite, TXHigh School Diploma -
Lewisville High School
Lewisville TexasSkills
- Behavioral Intervention Specialist
- Proficient in Case Management
- Client advocacy
- Client documentation
- Client Safety Management
- Collaborative Problem-Solving
- Effective Communication
- Community referrals
- Compassionate client care
- Conflict resolution
- Critical thinking
- Decision-making
- Evaluation and assessment
- Resident and family support
- Organizational skills
- Individualized Resident Support
- Program evaluation and planning
- Data Organization
- Relationship Development
- Scheduling and calendar management
- Services coordination
- Time management
- Professional Development
- Technical Troubleshooting
- Reporting Proficiency
- Event Coordination
Timeline
Clare Bridge Program Mananger
Brookdale Waxahachie
08.2024 - Current
Life Enrichment Coordinator - IL, AL and MC
The Delaney at Lake Waco
03.2021 - 07.2024
Real Estate Agent
Bentwood Realty
05.2015 - 09.2018
Education Advocate
Self
12.2005 - 02.2021
Gerontology Certificate - Gerontology/ Social Work
Eastfield College
High School Diploma -
Lewisville High School
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