Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Hilliard

High Point,NC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

18
18
years of professional experience

Work History

Showroom Manager

Asian Loft
07.2021 - Current
  • Provided prompt, courteous service to every individual entering showroom.
  • Supervised inventory and placed orders to replenish low running supplies.
  • Generated personal sales to meet or exceed established sales goals.
  • Kept showroom expenses appropriate and reasonable to drive operational efficiency.
  • Managed custom projects by completing initial quotes, design and sample requests.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

Quality Assurance Specialist

CSL Plasma
01.2018 - 07.2021
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Monitored product standards and quality-control programs.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Kept inspection journals and daily summary logs as required.

EMT-B

Piedmont Triad Ambulance & Rescue
10.2014 - 01.2018
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Communicated with lucid patients to gather incident and medical history information.

Pharmacy Technician

Walmart
02.2006 - 10.2014
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Education

GED -

Guilford Technical Community College
Jamestown, NC
09.2002

Skills

  • Staff Meetings
  • Revenue Management
  • Purchase Orders
  • Loss Prevention Goals Monitoring
  • Maintaining Clean Work Areas
  • Operational Efficiency
  • Reading Comprehension
  • Sales and Marketing
  • Bank Deposits
  • Client Rapport-Building
  • Interpersonal and Written Communication
  • Inventory Oversight

Timeline

Showroom Manager

Asian Loft
07.2021 - Current

Quality Assurance Specialist

CSL Plasma
01.2018 - 07.2021

EMT-B

Piedmont Triad Ambulance & Rescue
10.2014 - 01.2018

Pharmacy Technician

Walmart
02.2006 - 10.2014

GED -

Guilford Technical Community College

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Stephanie Hilliard