Stephanie Hinds
Chattanooga,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Independent Contractor
Hotshottrucking
10.2017 - Current
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Medical Records Clerk
CHI Memorial
Ooltewah, TN
01.2013 - 12.2014
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Medical Records Assistant Manager
NHC of Fort Oglethorpe
Fort Oglethorpe, GA
02.2010 - 09.2011
- Posted medical records promptly upon accurate assembly and analysis.
- Ensured consistent accuracy throughout the department by regularly cross-checking coworker entries and offering constructive feedback when needed.
Medical Records Assistant Manager
Life Care Centers of America
East Ridge, TN
01.2008 - 11.2009
- Maintained an organized database of archived records, facilitating easy retrieval when needed.
- Posted medical records promptly upon accurate assembly and analysis.
Cleaner
Self Employed/ Don Walker
Chattanooga, TN
05.2006 - 08.2009
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Groomer/Bather/Receptionist
Animal Clinic East
Chattanooga, TN
01.2006 - 12.2006
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
Program Specialist
OPEN ARMS CARE CORPORATION
Ooltewah, TN
01.2000 - 12.2004
- Determined customer needs and developed program initiatives according to preferences.
- Established goals and created action plans to achieve goals.
- Provided emotional support to enhance well-being and coping skills.
- Worked with individuals with special needs to increase social skills and independence.
USPS Mail Carrier
UNITED STATES POSTAL SERVICE (USPS - Full Time)
Cleveland, TN
03.2003 - 04.2004
- Delivered mail and packages
Receptionist/Office Assistant/Kennel Tech
Mountain Oaks Veterinary
Ooltewah, TN
02.2000 - 12.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Unit Clerk/Secretary
Strattford House Nursing Home
Chattanooga, TN
01.1997 - 12.1999
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
Education
Associate of Applied Science -
Clovis Community College
Clovis, NM12.2012
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
- Scheduling
- Customer Support
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
Certification
Driver's License
Timeline
Independent Contractor
Hotshottrucking
10.2017 - Current
Medical Records Clerk
CHI Memorial
01.2013 - 12.2014
Medical Records Assistant Manager
NHC of Fort Oglethorpe
02.2010 - 09.2011
Medical Records Assistant Manager
Life Care Centers of America
01.2008 - 11.2009
Cleaner
Self Employed/ Don Walker
05.2006 - 08.2009
Groomer/Bather/Receptionist
Animal Clinic East
01.2006 - 12.2006
USPS Mail Carrier
UNITED STATES POSTAL SERVICE (USPS - Full Time)
03.2003 - 04.2004
Receptionist/Office Assistant/Kennel Tech
Mountain Oaks Veterinary
02.2000 - 12.2000
Program Specialist
OPEN ARMS CARE CORPORATION
01.2000 - 12.2004
Unit Clerk/Secretary
Strattford House Nursing Home
01.1997 - 12.1999
Associate of Applied Science -
Clovis Community College