Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Hino

Honolulu,HI

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

10
10
years of professional experience

Work History

Restaurant Server/Supervisor

Gen Korean BBQ House
03.2017 - Current
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.

Supervisor

Haagen Dazs
01.2016 - 11.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Sales Associate

Aeropostale
11.2014 - 01.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Hawaii Dental Assisting Academy
Honolulu
12.2018

High School Diploma -

President William Mckinley High School
Honolulu, HI
05.2015

Skills

  • Organization
  • Customer Service
  • Order Taking
  • Staff Training and Development
  • Teamwork and Collaboration
  • Cash Handling
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Task Delegation
  • Professional and Courteous

Timeline

Restaurant Server/Supervisor

Gen Korean BBQ House
03.2017 - Current

Supervisor

Haagen Dazs
01.2016 - 11.2016

Sales Associate

Aeropostale
11.2014 - 01.2016

Hawaii Dental Assisting Academy

High School Diploma -

President William Mckinley High School

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Stephanie Hino