Summary
Overview
Work History
Education
Skills
Timeline
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STEPHANIE HIRSCH

Dubuque,Iowa

Summary

Proactive and goal-oriented individual with excellent time management and problem-solving skills. Known for reliability and adaptability. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Committed to leveraging these qualities to make meaningful contributions and drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

In-Home Daycare Provider

Grow With Me Childcare
09.2007 - Current
  • Provided welcoming & nurturing atmosphere where families felt safe entrusting their children's care.
  • Developed & implemented engaging & educational daily activities
  • Collaborated with parents/guardians to maintain open and effective communication providing updates on progress & addressing any concerns or questions
  • Designed & executed effective marketing strategies to attract new clients & expand the daycare's reach within the community
  • Demonstrated exceptional organizational, time management, & multitasking skills
  • Conducted regular assessments of developmental progress, adjusting care plans as needed
  • Managed daily administrative tasks such as attendance records, incident reports, & parent communication logs.

Office Manager

Unified Therapy Services
05.2006 - 09.2007
  • Demonstrated expertise in managing daily office operations efficiently, ensuring smooth workflow and optimal productivity
  • Acted as primary point of contact for visitors, clients, and vendors, delivering exceptional customer service and fostering positive relationships
  • Managed multi-line phone system, efficiently directing calls, taking messages, & addressing inquiries promptly
  • Scheduled appointments and maintained calendars for executives and staff members, optimizing time management and meeting coordination
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.

Customer Service Representative

SISCO
06.2003 - 04.2005
  • Provided outstanding customer service by actively listening to customers' needs, addressing inquiries, and resolving issues promptly and professionally
  • Demonstrated empathy & patience handling customer concerns to build strong customer relationships
  • Consistently met or exceeded customer service metrics, including response time, customer satisfaction ratings, and resolution rates
  • Collaborated with cross-functional teams to resolve complex customer issues, escalating to appropriate departments when necessary
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor of Arts - Writing, Literature, German

Loras College
Dubuque, Iowa
05-2003

Skills

  • Multitasking proficiency
  • Interpersonal Competency
  • Effective communicator
  • Self motivated
  • Disciplined
  • Team player with positive attitude
  • Resilient problem solving
  • Strong work ethic
  • Time management
  • Adaptability
  • Critical Thinking
  • Reliable

Timeline

In-Home Daycare Provider

Grow With Me Childcare
09.2007 - Current

Office Manager

Unified Therapy Services
05.2006 - 09.2007

Customer Service Representative

SISCO
06.2003 - 04.2005

Bachelor of Arts - Writing, Literature, German

Loras College

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