Stephanie Ho
Houston,TX
Summary
Organized Operations Supervisor with more than 3 years of experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change, and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate government and company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment, and management for optimal cost balance and CRM.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Lead
The Parent Company
06.2023 - 10.2023
- Results-driven Operations Lead with a proven track record in optimizing processes and driving operational excellence in the cannabis industry
- Skilled at identifying process improvements, cost savings, and enhancing operational performance
- Streamlines workflows and eliminates bottlenecks for maximum efficiency.
Program Coordinator - Enterprise Strategy and Operation Excellence
Salesforce
08.2022 - 01.2023
- Accomplished Value Realization researcher and document creator, specializing in department reorganization strategies
- Proficient in portfolio and program coordination to drive impactful outcomes.
Project Management Trainee
Year Up
01.2022 - 01.2023
- Year Up is a nonprofit, intense, and competitive technical training/career development program that combines college-level classes, professional training, and a six-month internship with over 250 business partners.
Bartender
AC Hotels by Marriott
03.2022 - 07.2022
- Prepare and serve a variety of alcoholic and non-alcoholic beverages, including cocktails, wines, beers, and specialty drinks, ensuring accuracy and consistency in recipes.
Assistant Manager
Vitality Bowls
07.2019 - 12.2021
- Assist in delivering exceptional customer service by greeting and serving customers, addressing their inquiries, and ensuring their satisfaction with the menu items and overall experience.
Shift Leader
Quickly Corporation
07.2017 - 03.2019
- Restocks shelves when necessary
- Routinely cleans the bar area, floor, windows, and grinders, and takes out the trash, etc.
Education
Associate's degree - Business Administration, Management and Operations
Mission College
05.2023
Astronomy and Astrophysics -
Evergreen Valley College
12.2021
Skills
- Catering
- Wellness
- Health & Wellness
- Project Coordination
- Operational Excellence
- Strategic Enterprise Management
- Scrum
- Change Management
- Project Documentation
- Smartsheet
- Business Negotiation Knowledge
- Acknowledgment of Customer Needs
- Understanding of Financial Performance
Certification
- Alcohol Server, StateFoodSafety, 01/01/22, 01/01/25
- ServSafe Food Handler, StateFoodSafety, 01/01/22, 01/01/25
- Develop Interpersonal Skills for Inclusive Workplaces, LinkedIn
- Foundations of Project Management, Coursera
- Managing Jira Projects: 1 Introduction, LinkedIn
- Professional Scrum Master I (PSM I), Scrum.org
Honors Awards
Professional of the Week, Year Up Bay Area- Silicon Valley, 06/01/22
Timeline
Operations Lead
The Parent Company
06.2023 - 10.2023
Program Coordinator - Enterprise Strategy and Operation Excellence
Salesforce
08.2022 - 01.2023
Bartender
AC Hotels by Marriott
03.2022 - 07.2022
Project Management Trainee
Year Up
01.2022 - 01.2023
Assistant Manager
Vitality Bowls
07.2019 - 12.2021
Shift Leader
Quickly Corporation
07.2017 - 03.2019
Associate's degree - Business Administration, Management and Operations
Mission College
Astronomy and Astrophysics -
Evergreen Valley College
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