Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Open To Work

Stephanie Hoang

Old Bridge

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

RRB Automation InfoTech SupervisorRecruiting & Retention NCORRB Automation NCOComputer/Detection Systems RepairerRecruiter Assistant

Work Type

Full TimePart TimeGig WorkSeasonal Work

Location Preference

Remote

Salary Range

$70000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceWork from home optionFlexible work hours

Summary

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

RRB Automation InfoTech Supervisor

NJ Army National Guard
08.2021 - Current
  • Lead a team of Information Systems Specialists to obtain, maintain, train, and deploy current and future Information Technology (IT) resources.
  • Supervised daily operations and personnel management within diverse team environments.
  • Led initiatives for process improvement, enhancing overall mission effectiveness and unit cohesion.
  • Utilize Microsoft Power Automate and Power BI for data analysis and visualization to improve reporting efficiency and decision-making.
  • Led initiatives to integrate third-party applications with SharePoint, improving functionality and user experience.

Recruiting & Retention NCO

NJ Army National Guard
03.2017 - 07.2021
  • Interact daily with applicants and their families to assess eligibility and preparedness for military service.
  • Developed and implemented effective recruitment strategies to attract diverse candidates.
  • Led training sessions for new recruits, enhancing onboarding experience and retention rates.
  • Analyzed retention trends and provided actionable insights to improve employee engagement.

RRB Automation NCO

NJ Army National Guard
02.2013 - 03.2017
  • Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software.
  • Oversee the daily performance and functionality of computer systems.
  • Answer user inquiries related to software or hardware operations to resolve problems efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Computer/Detection Systems Repairer

NJ Army National Guard
08.2011 - 12.2016
  • Replace defective components such as resistors, switches, and circuit boards.
  • Diagnosed and repaired aviation equipment, ensuring operational readiness for flight missions.
  • Implemented quality control measures to ensure compliance with military standards and regulations.
  • Managed inventory of repair parts, optimizing supply chain logistics for timely repairs.

Recruiter Assistant

NJ Army National Guard
08.2015 - 11.2015
  • Streamlined onboarding processes, enhancing new hire experience and retention rates.
  • Administered and scored screening physical examinations and enlistment screening tests.
  • Managed candidate communications, ensuring timely responses and maintaining engagement.
  • Supported recruitment team in organizing job fairs and recruitment events.

Telecommunications Officer

NJ Army National Guard
09.2014 - 06.2015
  • Created and updated user accounts and managed access permissions.
  • Analyzed network performance metrics, identifying areas for optimization and improvement.
  • Advised users on equipment operation, maintenance procedures, and programming.
  • Managed communication networks, ensuring effective transmission of data and voice services.

Education

Master of Science - IT Administration & Security

New Jersey Institute of Technology
05.2021

Bachelor's Degree - Criminal Justice

Rutgers University–Camden
01.2017

Skills

  • Data Analysis
  • Customer Service
  • Military Operations
  • Staff management
  • Operations management
  • Process monitoring and improvement
  • Project management
  • Documentation and reporting

Certification

  • CompTIA Security +
  • Data Analysis and Visualization Course
  • Six Sigma Green Belt
  • Knowledge Management Qualification
  • Automation NCO Course
  • Battle Staff NCO Course

Accomplishments

  • Supervised team of 3 staff members.
  • Automated processes to reduce workflow by 24 hours.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Create PowerBI visualization reports to assist in decision making.

Timeline

RRB Automation InfoTech Supervisor

NJ Army National Guard
08.2021 - Current

Recruiting & Retention NCO

NJ Army National Guard
03.2017 - 07.2021

Recruiter Assistant

NJ Army National Guard
08.2015 - 11.2015

Telecommunications Officer

NJ Army National Guard
09.2014 - 06.2015

RRB Automation NCO

NJ Army National Guard
02.2013 - 03.2017

Computer/Detection Systems Repairer

NJ Army National Guard
08.2011 - 12.2016

Bachelor's Degree - Criminal Justice

Rutgers University–Camden

Master of Science - IT Administration & Security

New Jersey Institute of Technology

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Stephanie Hoang