Stephanie Hochbein

• Promoted to S.M.E. after four months due to consistently exceeding performance metrics.
• Managed inbound and outbound calls, addressing dental health plan inquiries.
• Provided technical support to both providers and members.
• Developed instructional manuals and training resources for internal teams.
• Ensured operational productivity by analyzing workflows and streamlining processes.
• Led a team to provide high-quality customer service and support.

· Promoted to Personal Shopper due to excellent customer service and reliability.

• Accurately picked, packed, and prepared 100+ customer orders daily for in-store pickup and delivery.
• Verified product availability, substitutions, and order accuracy to ensure customer satisfaction.
• Coordinated loading/unloading of merchandise and assisted with routing for on-time fulfillment.
• Monitored stock levels and assisted with replenishment to maintain product availability.
• Utilized handheld scanners and digital systems for order tracking, updates, and reporting.
• Delivered excellent customer service by resolving order issues and assisting with inquiries.
• Maintained compliance with safety procedures and company standards in all handling processes.
• Collaborated with team members to meet productivity goals in a fast-paced environment.

• Delivered high-quality customer service in a fast-paced environment.
• Trained new staff and assisted in managing restaurant operations.
• Effectively up-sold additional items and handled payments.
• Ensured excellent guest experiences by providing menu recommendations and coordinating with kitchen staff.

• Assisted with vital signs, pulmonary function tests, and allergy testing.
• Administered immunizations, injections, and other clinical treatments.
• Managed scheduling, billing, and patient documentation through EMR systems.
• Provided patient education on proper use of inhalers and medications.

• Delivered timely service while maintaining excellent customer relations.
• Successfully handled customer orders and communicated with kitchen staff.
• Maintained high standards of cleanliness and customer satisfaction in a fast-paced setting