Stephanie Hodges
Eden,NC
Overview
22
22
years of professional experience
Work History
Office Manager
Spray Booth Solutions
09.2018 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Payroll
Kitchen Manager
Church Street Station
07.2015 - 09.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Customer Service Associate
Zahir And Sons
10.2008 - 07.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
City Of Reidsville
05.2005 - 10.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Inventory Control Specialist/Customer Service Representative
Eden Drug Health Mart
01.2002 - 05.2005
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Recorded daily activities for inventory control.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept work areas neat, clean and free from debris.
- Supervised and trained new staff in performing census.
- Answered phone calls and worked with customers on prescriptions
- Developed plan-o-grams and layouts that maximized sales.
Education
No Degree - Basic Computer Skills
Rockingham Community College
Wentworth, NC06.2021
No Degree - Child Care Management
Rockingham Community College
Wentworth, NC1998
High School Diploma -
Dalton Mcmichael High School
Mayodan, NC06.1995
Skills
- Volunteer Relations
- Strategic Planning
- File and Data Retrieval Systems
- Billing and Invoicing
- Staff Training
- Mail Handling
- Accounts Payable and Receivable
- Scheduling
- Job Bidding
- Office Supplies and Inventory
- Banking Operations
- Administering Payroll
- Microsoft Office
- Customer Service Management
- Human Resources
- Licensing Requirements
Timeline
Office Manager
Spray Booth Solutions
09.2018 - Current
Kitchen Manager
Church Street Station
07.2015 - 09.2017
Customer Service Associate
Zahir And Sons
10.2008 - 07.2015
Customer Service Representative
City Of Reidsville
05.2005 - 10.2008
Inventory Control Specialist/Customer Service Representative
Eden Drug Health Mart
01.2002 - 05.2005
No Degree - Basic Computer Skills
Rockingham Community College
No Degree - Child Care Management
Rockingham Community College
High School Diploma -
Dalton Mcmichael High School
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