Summary
Overview
Work History
Education
Skills
Timeline
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Stephanie Hodges

Fredericksburg,TX

Summary

Resourceful professional in hospitality management known for high productivity and efficient task completion. Skilled in operations management, customer service excellence, and staff training. Excel at communication, leadership, and problem-solving to enhance guest satisfaction and operational success.

Overview

9
9
years of professional experience

Work History

Resort Manager

Boot Ranch
Fredericksburg, TX
10.2023 - Current
  • Created annual budgets for each department within the resort based on projected revenue and expenses.
  • Maintained relationships with local businesses that could provide services or discounts for guests.
  • Developed policies and procedures to improve operational efficiency of the resort.
  • Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
  • Participated in professional development activities such as conferences or seminars.
  • Reviewed performance evaluations of employees in order to recognize outstanding work.
  • Resolved guest complaints or escalated them as necessary to ensure satisfaction.
  • Organized employee recognition programs designed to motivate staff members.

Property Manager

Self-employeed
Fredericksburg, TX
04.2016 - 05.2021
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Exercised direct supervision over property staff.
  • Met with landowners to secure access to mineral rights and facilitate company drilling on privately owned parcels.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

Marketing and Business Development Director

St. Vincent de Paul Austin
Austin, TX
01.2018 - 11.2019
  • Delivered marketing strategy updates to upper-level management.
  • Prepared marketing campaign budgets with finance personnel.
  • Planned advertising campaigns for online, print and other mediums.
  • Developed business plans for expanding into new markets or launching new products and services.
  • Performed outreach activities such as cold calling prospective clients or attending networking events.
  • Cultivated business partnerships to build lasting relationships with internal and external parties.
  • Supervised creation of marketing materials and collateral.
  • Implemented social media strategies across multiple platforms including Facebook, Twitter and LinkedIn.

Education

Associate of Arts -

Bauder College
Atlanta, CA
05-2003

Skills

  • Relationship management
  • Guest satisfaction
  • Sales management
  • Marketing
  • Hospitality management
  • Office and staff streamlining
  • Multitasking ability
  • Operational systems monitoring
  • Goal setting
  • Time management
  • Social media networking
  • Inventory management
  • Public relations

Timeline

Resort Manager

Boot Ranch
10.2023 - Current

Marketing and Business Development Director

St. Vincent de Paul Austin
01.2018 - 11.2019

Property Manager

Self-employeed
04.2016 - 05.2021

Associate of Arts -

Bauder College

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Stephanie Hodges