STEPHANIE HOFFSTADT-WEST
Bremerton,WA
Summary
Results-driven Merchandiser with over 8 years of experience in market management and product merchandising across diverse commercial environments. Expertise in enhancing product presentation through creative solutions and critical thinking. Known for strong interpersonal skills and delivering exceptional customer service while fostering collaborative team dynamics.
Overview
9
9
years of professional experience
Work History
Micro-Market Associate
Nexcom
Kings Bay, USA
04.2023 - Current
- Loaded and stocked snacks, candy, chips, beverages, cold and frozen food into market for resale to customers efficiently and on time daily.
- Provide superior customer service at all times in a professional manner.
- Sync and operate handheld inventory tools, using MEI to scan and stock products for the micro market.
- Navigate Excel to access pick lists for daily orders to be pulled.
- Conducted monthly full market inventory to maintain accurate stock levels.
- Execute entire market inventory count at month end as well as assisting with warehouse inventory.
- Executed weekly money pulls and drops efficiently.
Sales Support/Product Merchandiser
Champion Brands Inc.
Pooler, USA
03.2021 - 03.2023
- Implement and maintain Red Bull merchandising standards in all accounts on scheduled routes in all assigned territories.
- Rotate products from back stock to shelf, display and cold vault locations.
- Remove all damaged, out of code or out of date products from shelf, display and cold installations.
- Ensure all Red Bull products are placed in compliance with shelf schematics/Planograms in independent and chain stores.
- Check all cold equipment, racks, and other POS items are current, clean, and presented within supplier or Champion Brands standards.
- Conduct a thorough inventory of warehouse and delivery trucks.
- Establish and maintain friendly and professional relationships with customers, account managers and employees by providing excellent customer service.
- Time management proficiency, self starter and responsible for working unsupervised.
Seasonal Member Service Specialist
Planet Fitness
Kingsland, USA
12.2021 - 02.2022
- Front line of delivering exceptional member experiences and building strong relationships with club members.
- Executing and maintaining a clean, comfortable, welcoming and friendly facility.
- Meeting Planet Fitness sanitation protocol.
- Providing customer service in all departments of the club facility including signing up new members and explaining membership guidelines, answering telephones, selling retail, education of gym equipment and other amenities such as tanning beds and hydromassage lounges, giving educational tours of the gym and explaining all member benefits to potential members.
- Stocking and rotating beverage cooler.
On-Site Supervisor / Lead Attendant
Florida Fresh Vending
Jacksonville, USA
11.2017 - 03.2021
- Deliver on contract expectations for USConnect #1 mini-market account at Amazon Jax2 Fulfillment Center serving a workforce of ~7,000.
- Cultivated strong relationships with client decision-makers as company liaison, enhancing collaboration and communication.
- Trained and supervised team of five market attendants in daily re-stock and maintenance of three employee markets, ensuring efficient operations.
- Supply multiple lines including fresh and cold foods, snacks, chips, and beverages and ensure products are fresh and attractively displayed.
- Oversaw inventory management, team scheduling, equipment maintenance, and machine servicing to maintain operational readiness.
Education
Licensed Professional Manicurist - Manicurist
McGee Brothers School of Cosmetology
01.1995 - 03.1995
Skills
- Point of sale systems
- Inventory management software
- 365 inventory systems
- Vynsys systems
- Lightspeed systems
- Customer service techniques
- Sales strategies
- Market analysis
Prior Experience
Professional Manicurist/Independent Contractor, Yamhill County, OR, Groton, CT, Kingsland, GA, 01/01/95, 12/31/13, Built customer loyalty and maintained relationships of up to 17 years with meticulous presentation and delivery of services., Managed small business operations, fiscal accounting, scheduling, and inventory as an independent contractor.
Professional Overview
Dedicated merchandiser with 8+ years of hands-on market management and product transportation and merchandising in high-volume, large format, small format and multi-market commercial facilities. Self-managing and flexible with a strong work ethic. Transform product presentation with creative eye, critical thinking, and meticulous attention to detail. Process-oriented with a positive attitude, excellent interpersonal skills, and first-class customer service. Team player mentality with strong co-worker relationship goals.
Timeline
Micro-Market Associate
Nexcom
04.2023 - Current
Seasonal Member Service Specialist
Planet Fitness
12.2021 - 02.2022
Sales Support/Product Merchandiser
Champion Brands Inc.
03.2021 - 03.2023
On-Site Supervisor / Lead Attendant
Florida Fresh Vending
11.2017 - 03.2021
Licensed Professional Manicurist - Manicurist
McGee Brothers School of Cosmetology
01.1995 - 03.1995