Summary
Overview
Work History
Skills
Timeline
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Stephanie Hogan

Woodbridge,VA

Summary

Dynamic housekeeping professional with extensive experience at Hawthorn Senior Living, adept at enhancing customer satisfaction through effective problem-solving and strong communication skills. Proven ability to train teams in safety compliance and cleaning techniques, ensuring pristine environments while maintaining high standards of cleanliness and organization.

Overview

8
8
years of professional experience

Work History

Housekeeping Coordinator

Hawthorn Senior Living
Vancouver, WA
09.2021 - Current
  • Swept and damp-mopped private stairways and hallways.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Ensured compliance with health and safety regulations when performing cleaning duties.
  • Practiced safe work habits and wore protective safety equipment.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Explained goals and expectations required of trainees.
  • Assisted in resolving customer complaints regarding cleanliness issues promptly and efficiently.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Responded quickly to emergency situations such as spills or messes requiring immediate attention.
  • Communicated with maintenance team on damages to repair.
  • Trained new housekeeping staff on proper cleaning techniques and safety protocols.
  • Organized special events such as conferences or parties, ensuring that the facilities were appropriately cleaned before, during, and after the event.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Provided guidance and support to housekeeping staff members regarding their duties.
  • Conducted weekly staff meetings to ensure housekeeping tasks were completed in a timely manner.

Self Employed

Stephanie Hogan
Woodbridge, VA
01.2017 - 09.2021
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Maintained cleaning supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Responded promptly to customer inquiries regarding services provided.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Managed multiple tasks simultaneously while adhering to strict timelines.
  • Cleaned bathrooms by scrubbing toilets, sinks, showers and tubs, and mirrors.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned up spills quickly to prevent any further damage or staining.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Dusted and polished furniture, fixtures, walls, windowsills, and window blinds.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Sanitized high-touch surfaces such as door handles and light switches.
  • Dusted furniture, machines or equipment.
  • Utilized various cleaning solutions according to the type of surface being cleaned.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Inspected areas after completion to ensure they met standards of cleanliness set forth by the company.
  • Changed linens on beds when requested by client or hotel staff.
  • Stocked restrooms with toilet paper, soap, paper towels.

Skills

  • Cleaning techniques
  • Customer service
  • Safety compliance
  • Chemical handling
  • Time management
  • Multi-tasking
  • Attention to detail
  • Problem solving
  • Adaptability
  • Strong organization
  • Customer satisfaction
  • Resolve complaints
  • Folding clean laundry
  • Team guidance and motivation
  • Laundry and dry cleaning
  • Teamwork and collaboration
  • Vacuuming and sweeping
  • Cleaning bathrooms
  • Problem identification
  • Work inspection
  • Window cleaning
  • Customer relations
  • Cleaning practices
  • Communication skills

Timeline

Housekeeping Coordinator

Hawthorn Senior Living
09.2021 - Current

Self Employed

Stephanie Hogan
01.2017 - 09.2021

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