Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Skilled at recruiting and developing team, with detailed knowledge of organizational human resources policies, services and practices. Essential facilitator of key operational details relevant to company onboarding and exit procedures. Motivational, diplomatic and respectful of those from different backgrounds.
Hi, I’m
Stephanie Hohertz
Hutto,TX
Summary
Overview
13
years of professional experience
Work History
Farmers Insurance, Texas
Sales Representative
07.2021 - Current
Job overview
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Used CRM software to maintain detailed contact logs and account records.
- Achieved or exceeded company-defined sales quotas.
Grocery Outlet Bargain MarketFountain Valley, CA
Owner/Operator
04.2018 - 07.2021
Job overview
- Created weekly schedules for 20+ employees with optimal coverage for forecasted sales.
- Managed payroll and time and attendance systems.
- Onboarded new employees in time reporting and payroll system
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Coached and mentored 20+ staff members through constructive feedback to develop long-term career goals.
- Established and maintained successful company atmosphere and cohesive team environment.
- Identified operational opportunities and developed improvement plans to improve efficiency.
- Collaborated with staff to maximize customer satisfaction, streamline processes and improve profitability.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Developed team members into supervisors to promote family-based and performance-oriented culture.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
LensCraftersRound Rock, TX
Sales Supervisor
08.2011 - 04.2018
Job overview
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Assessed customer needs, educated customers on product and service offerings, and balanced needs of customers with company sales goals.
- Supported business performance targets to drive improvements in sales and customer satisfaction levels.
- Monitor sales staff performance to ensure sales and profit goals are met.
- Analyze sales and inventory reports in order to monitor store progress.
- Offered direction and gave constructive feedback to motivate team.
- Opened and closed the store, including cash handling and deposits.
Chick-Fil-AAustin, TX
Supervisor
06.2010 - 11.2011
Job overview
- Conducted daily pre-shift and weekly meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Communicated well using strong interpersonal skills to establish positive relationships with guests and employees.
- Hired, trained and evaluated team members promoting or terminating when necessary.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Education
Texas State UniversitySan Marcos, TX
Bachelor of Arts from Public Administration
08.2017
University Overview
Skills
- P&L Management
- Human Resources Management
- Retail Management
- Financial Management
- Budgeting, Organizing
- Quickbooks
Groups
Groups
Board of Directors Fountain Valley Chamber of Commerce
December 2019 to May 2021
• Representing the chamber at all times
• Attending monthly meetings
• Recruiting new members
• Organizing events and soliciting sponsorships and donations
• Organizing and attending ribbon cuttings
Fountain Valley Chamber of Commerce Government Affairs Committee
December 2019 to May 2021
• Attending monthly meetings
• Governing and legislative initiatives
• Organization of city council candidates forum
Timeline
Sales Representative
Farmers Insurance
07.2021 - Current
Owner/Operator
Grocery Outlet Bargain Market
04.2018 - 07.2021
Sales Supervisor
LensCrafters
08.2011 - 04.2018
Supervisor
Chick-Fil-A
06.2010 - 11.2011
Texas State University
Bachelor of Arts from Public Administration
Similar Profiles
Jonathan McIntoshJonathan McIntosh
Insurance Agent at Farmers InsuranceInsurance Agent at Farmers Insurance
Kyle S. BakerKyle S. Baker
Property Subrogation Special Adjuster at Farmers InsuranceProperty Subrogation Special Adjuster at Farmers Insurance
Steven McCarthySteven McCarthy
Customer Service Representative (Part-time) at Farmers InsuranceCustomer Service Representative (Part-time) at Farmers Insurance
Jeremiah FromanJeremiah Froman
Document Exception Processor at Farmers InsuranceDocument Exception Processor at Farmers Insurance
Anthony PedregonAnthony Pedregon
Delivery Driver at Clark CourierDelivery Driver at Clark Courier