Summary
Overview
Work History
Education
Skills
System Skills
Timeline
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Stephanie Holland

Stephanie Holland

Atlanta,GA

Summary

Talented Senior Program Manager with over 10 years of experience leading multi-million-dollar revenue-generating projects and teams. Instrumental in exceeding metrics through targeted analysis, strategic execution, collaboration, and grit. Confident in organizational skills, change management, relationship building in support of a decisive leader.

Overview

7
7
years of professional experience

Work History

Manager of Program Management

Global Payments
04.2022 - 06.2023
  • Led a team of 4 Program Managers in successful go to market strategy and commercialization plans for 14 products into 8 new markets internationally and ensuring adherence to scope, schedule and budget
  • Deployed custom-configured SaaS solutions by aligning with cross functional teams of software engineers, QA testers, UX/UI designers, and product owners/managers
  • Acted as a liaison between executive sponsors, executive leadership, various project teams, diverse stakeholders, facilitating effective communication while giving detailed attention to program strategy, project delegation, program metrics and program implementation ensuring roadmaps align with organizational goals and day to day activities in pursuant of changing priorities
  • Managed the program to create a new product hub to integrate analytic and customer engagement products (Google Workspace, CRM, Giftcard, Mobile)
  • Collaborated with the VP of Application Delivery and aligned with direct reports in building and evolving program responsibilities to include creation of standard documentation around products, creation of onboarding plan, and provide ongoing training
  • Promoted and advised the Executive Leadership on program details and objectives through reporting of program health, risks to success, and highlighting when high stake decisions are to be made
  • Partnered with channel representatives to determine future needs and feature enhancements, escalating through BAU process to product teams
  • Executive Steering Committee officer for black employee resource group executing several initiatives including participating in jobs fairs at 4 HBCUs to impact diversity in recruitment, retention and development.

Program Manager

Global Payments
04.2021 - 04.2022
  • Successfully launched the Active Fitness Subscription Giftcard in 2000 stores nationwide (Kroger and Target brick and mortar and online, along with Amazon online in less than 6 months)
  • Successfully monitored and launched the gift card product integrated with a POS solution while working with a 3rd party vendor nationwide
  • Successfully relaunched virtual gift card product in Canada
  • Supported business case development and product scope definition through close collaboration with cross-functional stakeholders
  • Managed from discovery to delivery, the full integration lifecycle, closely monitoring with both internal and external teams to ensure the product gets into the hands of customers on time and under budget
  • Managed a diverse portfolio of software projects, ensuring timely delivery, quality, and alignment with company objectives
  • Conducted risk assessments, identified mitigation strategies, and resolved project issues to keep programs on track.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Implementation Project Manager

Morpheus Consulting
04.2020 - 08.2020
  • Increased production and quality within restaurant operations by orchestrating end-to-end project management for rebranding a bank. Improved student success rates by creating go-to-market plan and innovative solutions
  • Increased operational efficiency through consulting, planning, and implementing custom solutions for the client, and brand strategy. Conducted business and data analysis,
  • Successfully prepared clients to make informed decisions on process optimization, organizational structure, policy developments, and employee training by using project mapping to align consulting deliverables.
  • Strengthened existing and new client relationships through targeted engagement and increased efficiencies, resulting in 90% client satisfaction scores.

Director of Operations

Advanced Depositions
01.2019 - 07.2019
  • In anticipation of increased sales, designed a workflow reorganization process that increased efficiency, defined clear roles, doubled production with an increase in on-time delivery
  • Created 15 Standard Operating Procedures, inclusive of all positions
  • Held oversight of training, created aligned KPIs and measured the impact through productivity levels
  • Performed root cause analysis on broken operational processes
  • This led to increased cross-functional issue exposure and resolution, new process training, and enabled correction of issues prior to client impact
  • Obtained access to application tables to create customized SQL queries to develop financial and operational reports for C-Suite Executive review
  • Led several projects designed to improve operational processes, such as weekly communication updates, cross training for risk mitigation, employee succession planning, system upgrade and skills training.

System Operations Manager, Project Manager

SouthStar Energy Services, a Southern Company
01.2016 - 11.2018
  • BILLING SYSTEM OPERATIONS: Ensured successful contract management for over 200k customers for the Maryland, Ohio, Michigan, New York, New Jersey, and Illinois alternative gas markets within a heavily regulated environment encompassing State by State terms and conditions
  • Partnered with Finance to improve billing processes, manage financial data, and build automations
  • Key player in the CCPP Decoupling initiative to achieve 99% data accuracy and data security
  • Acted as Business Development Manager, collaborating with Marketing, to get leads to sign-up for services
  • PROJECT MANAGEMENT: Product owner for system enhancement projects by conducting business analyses and leading the Program Committee in requirements gathering, designing, testing, and executing post-implementation monitoring using the scrum process
  • Instrumental in bringing several major projects to success: IL Branding Name Change, Credit Card System Compliance Update, Print Vendor Consolidation and more than 20 system releases over a span of 3 years
  • SYSTEM OPERATIONS: Oversaw the improvement of system functions
  • Analyzed the status quo and created productivity-focused solutions
  • Led the Quality Assurance (QA) phase and ensured a seamless roll-out
  • As SOX Internal Control process owner, improved pricing efficiency by standardizing how pricing was loaded and increased quality controls
  • This reduced manual entry errors and resulted in 100% compliance.

Education

Bachelor of Science - Business Management

University of Phoenix
Atlanta, GA

Skills

  • Program Planning Leader
  • Monitor, Execution and Governance
  • Project Management Processes
  • Risk Management
  • System Implementations
  • Staff Development
  • Contract Management
  • Strategic Planning

System Skills

  • Asana
  • ADP
  • Confluence
  • Google Workspace
  • Jira
  • Microsoft SQL Server
  • Microsoft Office Suite (including SharePoint, Visio and Project)
  • Peoplesoft
  • SAP
  • Salesforce
  • Slack
  • Smartsheet
  • Tableau

Timeline

Manager of Program Management

Global Payments
04.2022 - 06.2023

Program Manager

Global Payments
04.2021 - 04.2022

Implementation Project Manager

Morpheus Consulting
04.2020 - 08.2020

Director of Operations

Advanced Depositions
01.2019 - 07.2019

System Operations Manager, Project Manager

SouthStar Energy Services, a Southern Company
01.2016 - 11.2018

Bachelor of Science - Business Management

University of Phoenix

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Stephanie Holland