Stephanie Holland
Summary
Experienced professional skilled in medical front and back office, technical, clerical, and patient support. Strong ability to communicate clearly and effectively within the workplace. Excels at prioritizing tasks, completing multiple projects simultaneously, and following through to achieve project goals.
Overview
18
18
years of professional experience
Work History
Insurance Reviewer II
Springfield Clinic
11.2023 - 05.2025
- Performs a variety of duties including working eligibility issues, billing secondary insurance, checking websites for claim status, sending corrected claims to insurances, and working denials.
- Work front and back-end edits to ensure clean claim submission and submits and follows special billing claims to collect and post payments from the proper liability insurance carrier.
- Insurance verification, authorization and eligibility verification.
- Working reports to clean up large scale claim or registration issues.
- Cataloging system dictionary to add/update information for accuracy.
Customer Advocate II
Health Care Service Corporation
09.2019 - 03.2022
- Responsible for ensuring customer/member needs are met, researching and investigating policy-related inquiries, managing time effectively, and embodying company values and principles while meeting key deadlines and tasks assigned by management.
Office Assistant
Pete the Plumber
06.2017 - 09.2019
- Tasked with providing exemplary customer service via phone and written inquiries.
- Effectively managed office tasks, including responding to customer inquiries in an urgent manner, scheduling, generating work orders, and acting as a liaison between the customer and technicians on duty.
Electronic Imaging Technician
St. John’s Hospital
03.2015 - 11.2017
- Responsible for performing daily administrative duties, including preparing, compiling, and maintaining image documents, x-rays, and patient reports.
- Provided accurate film library functions in the radiology information system.
Floral Designer
County Market
10.2012 - 02.2015
- Successfully gathered, prepared, and delivered fresh and artificial floral arrangements.
- Tasked with ordering and purchasing of flowers and suppliers via wholesalers and growers.
- Prepared window displays, replenished stock, and processed shipments to ensure product availability.
Store Manager
Hancock Fabrics
07.2007 - 09.2012
- Responsible for daily store operations, hiring and training, performance evaluations, and maximizing sales and profitability through execution of company programs.
- Successfully reduced inventory loss year-over-year with continued accolades awarded to the store based on overall performance.
Skills
- Detail-Oriented
- Self-Directed
- Interpersonal & Communication
- Customer Service
- Recruiting & Training
- Proficient multiple computer applications including Athena, Touchworks, and Allscripts
Timeline
Insurance Reviewer II
Springfield Clinic
11.2023 - 05.2025
Customer Advocate II
Health Care Service Corporation
09.2019 - 03.2022
Office Assistant
Pete the Plumber
06.2017 - 09.2019
Electronic Imaging Technician
St. John’s Hospital
03.2015 - 11.2017
Floral Designer
County Market
10.2012 - 02.2015
Store Manager
Hancock Fabrics
07.2007 - 09.2012
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