Stephanie Holland
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Handley Dental
07.2023 - 04.2025
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Insurance Coordinator
Kleypas Family Dental
03.2022 - 05.2023
- Validated insurance and advised patients of benefits and coverage.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Examined claims, records and procedures to grant approval of coverage.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled and confirmed patient appointments and consultations.
Dental Assistant/Dental Receptionist
Creekside Park Family And Cosmetic Dentistry
11.2017 - 03.2022
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Performed insurance verification, pre-certification and pre-authorization.
Dental Assistant/Dental Receptionist
Danna Bohem DDS
10.2016 - 11.2017
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Arranged documents for insurance claims.
- Scheduled and confirmed patient appointments and consultations.
- Completed relevant insurance and other claim forms.
Dental Assistant/Dental Receptionist
Kingsland Family Dental
05.2014 - 11.2017
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Administered standard contract benefits to process pending claims for dental benefits.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Answered customer questions to maintain high satisfaction levels.
- Collected, posted and managed patient account payments.
- Performed insurance verification, pre-certification and pre-authorization.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Took customer payments and billed insurance companies for remaining balance.
- Scheduled and confirmed patient appointments and consultations.
Dental Assistant
Richard Nguyen DDS
11.2013 - 05.2014
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Documented patient records with procedures performed and added notes taken to charts.
- Educated patients on treatment procedures and post-procedure home care.
- Verified, updated and entered patient information into system.
- Answered and managed incoming calls and emails.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Maintained master calendar and scheduled new appointments based on provider availability.
- Scheduled and confirmed patient appointments and consultations.
- Compiled and coded patient information or data in appropriate computer system.
Dental Assistant/Hygiene Assistant/Sterile Processing Technician
Advanced Dentistry Of Spring
11.2010 - 03.2012
- Sterilized dental instruments to protect patients from infection risks.
- Cleaned instruments to prepare for sterilization.
- Updated patient records with new data and treatment information.
- Took medical and dental history and recorded vital signs of patients.
- Documented patient records during procedures and added notes taken to treatment chart.
- Applied protective coating of fluoride to teeth during dental procedures.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Education
Registered Dental Assistant - Dental Assisting
Houston Dental Assistant School
03.2010
Skills
- Schedule Management
- Attention to detail
- Organization and Prioritization
- Treatment Planning
- Teamwork and Collaboration
- Relationship Building
- Strong Writing and Verbal Skills
- Problem resolution
- Customer relationship management
- Document management
- Patient Records Gathering
- Customer Service
- Advising and Educating
- Critical thinking
- Data entry
- Computer proficiency
- Professional telephone demeanor
- Call management
Certification
- Registered Dental Assistant
- N2O Certified
- CPR
Education and Training
other
Timeline
Insurance Verification Specialist
Handley Dental
07.2023 - 04.2025
Insurance Coordinator
Kleypas Family Dental
03.2022 - 05.2023
Dental Assistant/Dental Receptionist
Creekside Park Family And Cosmetic Dentistry
11.2017 - 03.2022
Dental Assistant/Dental Receptionist
Danna Bohem DDS
10.2016 - 11.2017
Dental Assistant/Dental Receptionist
Kingsland Family Dental
05.2014 - 11.2017
Dental Assistant
Richard Nguyen DDS
11.2013 - 05.2014
Dental Assistant/Hygiene Assistant/Sterile Processing Technician
Advanced Dentistry Of Spring
11.2010 - 03.2012
Registered Dental Assistant - Dental Assisting
Houston Dental Assistant School
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