Stephanie Hollis
Phoenix,AZ
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
7
7
years of professional experience
Work History
Operations Specialist
HONK Technologies Inc.
Remote
06.2023 - Current
- Improved operational efficiency by streamlining processes and implementing new systems.
- Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
- Enhanced team productivity with effective communication strategies and regular performance reviews.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
Office Assistant
Donna B's Daycare
05.2021 - 06.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Service Partner 1
Paychex, Inc
08.2019 - 05.2021
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Customer Service Representative
Fathom Events
02.2018 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sr. Operations Administrative Specialist
Charles Schwab
01.2017 - 02.2018
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
Education
High School Diploma -
Lynbrook High School
Glendale Community College
De Anza College
Skills
- Customer Service
- Microsoft Office Suite
- Inbound and Outbound Calling
- Project Management
- Data Entry and Analysis
- Teamwork and Collaboration
- Detail-Oriented
- Verbal and Written Communication
- Complex Problem-Solving
- Typing Proficiency (45 WPM)
- Operational Efficiency
- Quantitative skills
- Remote Work Solutions
- Remote work discipline
- Remote Work Competence
- Remote Work Proficiency
- Remote Work Experience
- Data Collection
- Call Management
- Complaint resolution
- Data Entry
- Product Knowledge
- Data Security
- Professional and mature
- Word Processing
- Maintains confidentiality
- Proofreading
- Filing and data archiving
- Proficient with [Database]
- Document Preparation
- Data accuracy
- Certified in 10-key
- Verifying data accuracy
- Document processing
- Meticulous attention to detail
- Collecting information
- Advanced clerical knowledge
- Data transcription
- Work Prioritization
- Quality Assurance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Specialist
HONK Technologies Inc.
06.2023 - Current
Office Assistant
Donna B's Daycare
05.2021 - 06.2023
Service Partner 1
Paychex, Inc
08.2019 - 05.2021
Customer Service Representative
Fathom Events
02.2018 - 08.2019
Sr. Operations Administrative Specialist
Charles Schwab
01.2017 - 02.2018
High School Diploma -
Lynbrook High School
Glendale Community College
De Anza College
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