Hi, I’m
Stephanie Holt
Plano,Texas
Summary
Dynamic and detail-oriented professional with over a decade of experience executing a diverse array of administrative tasks with precision and efficiency. Adept at fostering collaborative environments and working seamlessly with colleagues across all organizational levels to enhance productivity and drive results. Renowned for exceeding customer expectations through timely problem-solving, expert report preparation, and meticulous documentation editing. Proven track record in optimizing collection processes, conducting financial analysis, performing account reconciliation, and assessing risk, all while maintaining a strong focus on teamwork and adaptability to shifting priorities.
Overview
22
years of professional experience
Work History
GAF
Credit & Collections Administrator
11.2022 - Current
Job overview
- Managed collections process, ensuring timely follow-up on outstanding accounts.
- Analyzed customer payment patterns to identify trends and improve recovery strategies.
- Developed and maintained strong relationships with clients to facilitate debt resolution.
- Trained junior staff on best practices for collections and customer communication.
- Implemented process improvements that enhanced efficiency of collections operations.
- Generated detailed reports on account status and collection activities for management review.
- Maintained accurate records of all collection efforts, ensuring compliance with company policies and industry regulations.
- Performed thorough credit reviews on prospective clients, minimizing potential risks associated with extending credit terms.
- Utilized advanced negotiation techniques to reach mutually beneficial agreements with debtors while maintaining professionalism at all times.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Responded to customer inquiries and provided detailed account information.
- Negotiated settlements on outstanding balances, reducing overall write-offs for the department by 45%
Supreme Lending
Branch Support Assistant
09.2020 - 10.2022
Job overview
- Monitored over 100 employees and 50,000 plus customer interactions to assess quality of service.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted branch manager with administrative tasks as requested.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
Play Street Museum
Team Member/Party Hostess
05.2018 - 08.2020
Job overview
- Confer with customers by telephone or in person to provide information about museum concepts and values, or details of birthday event bookings.
- Ensure safe operations of museum by assisting with preparations for weekly learning activities.
- Manage setup of Special Events/Birthday Parties.
- Engage and retain customer relationships daily resulting in 10% monthly increase in customers.
- Implemented and developed customer service processes.
- Assisted in training new employees on operational procedures and company standards.
- Maintained cleanliness and organization of work areas to support safety protocols.
- Monitored inventory levels, ensuring timely restocking of supplies for uninterrupted operations.
Plano Independent School District
Elementary Substitute Teacher
09.2019 - 05.2020
Job overview
- Ensured classroom instruction is handled according to district's policies, goals and objectives.
- Activated classroom management by setting rules and limits.
- Accommodated 300 plus students according to their individual needs by using ELPS.
- Worked with counselors, teachers, parents and support staff to promote positive student behavior.
- Integrated technology with smart board, power point, and document camera.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Built strong relationships with students, parents, and colleagues to promote a positive learning environment.
St. Monica Catholic School
Elementary Substitute Teacher
08.2011 - 08.2012
Job overview
- Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.
- Establish and enforce rules for behavior and procedures for maintaining order among students for whom are responsible.
- Followed curriculum set by regular teachers and prepared outlines when necessary for 20-25 students.
- Use lesson plans provided and conduct activities for balanced program of instruction, demonstration, and work time that provides students with opportunities to observe, question, and investigate.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
City of Special Events
Event Coordinator
02.2009 - 05.2010
Job overview
- Review, process, and approve various special event permit application request both large and small.
- Communicate special event information to various city departments for review prior to event approval.
- Plan and develop programs, agendas, budgets, and services according to customer requirements.
- Organized, implemented and executed plans for events with over 5,000 in attendance.
- Negotiated favorable agreements with vendors and facilities to keep costs low and fulfill contract budget requirements.
- Reviewed event bills to confirm accuracy and approve payment.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
North Texas Tollway Authority
Special Events Assistant
10.2003 - 01.2009
Job overview
- Plan, coordinate, and execute successful corporate events for 300 attendees.
- Develop and maintain strong relationships with governments.
- Educate organizations on company policies & procedures.
- Reduce special event expenditures via proactive budgeting and price forecasting.
- Created immediate response structure through implementation of multiple channels of communication.
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Assisted in developing event themes and marketing strategies to enhance outreach.
Education
TEXAS WOMAN'S UNIVERSITYDenton, Texas
Bachelor's Degree from Business & Government
12.2009
Skills
- Computers and Technology
- Document and File Management
- Appointment Coordination
- Client Correspondence
- Customer Satisfaction
- Spreadsheet Tracking
- Positive Attitude and Energetic
- Strong communication skills
- Assertiveness and confidence
- Decision-making
- Time management capabilities
- Account reconciliation proficiency
- Investigation due diligence
Timeline
Credit & Collections Administrator
GAF
11.2022 - Current
Branch Support Assistant
Supreme Lending
09.2020 - 10.2022
Elementary Substitute Teacher
Plano Independent School District
09.2019 - 05.2020
Team Member/Party Hostess
Play Street Museum
05.2018 - 08.2020
Elementary Substitute Teacher
St. Monica Catholic School
08.2011 - 08.2012
Event Coordinator
City of Special Events
02.2009 - 05.2010
Special Events Assistant
North Texas Tollway Authority
10.2003 - 01.2009
TEXAS WOMAN'S UNIVERSITY
Bachelor's Degree from Business & Government