Stephanie Honea
Burger King
Hillsboro ,MO
Work History
Assistant Manager
- Assisted in training new staff on operational procedures and customer service standards.
- Managed daily inventory levels, ensuring adequate stock for smooth operations.
- Supervised shift activities to maintain efficient workflow and high service quality.
- Implemented employee performance feedback processes to enhance team productivity.
- Coordinated scheduling for staff, optimizing coverage during peak hours.
- Resolved customer complaints promptly, improving overall satisfaction ratings.
- Monitored compliance with health and safety regulations within the restaurant environment.
- Contributed to team meetings by providing insights on service improvement strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Waitress
- Provided exceptional customer service while taking and delivering orders efficiently.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Assisted in training new staff on restaurant policies and procedures.
- Processed payments accurately using point-of-sale (POS) system for transactions.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Food Runner
- Delivered meals to patients promptly, ensuring adherence to dietary restrictions.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Maintained cleanliness of serving areas, adhering to sanitation standards and protocols.
- Assisted in inventory management by restocking supplies as needed throughout shifts.
- Communicated effectively with nursing staff regarding patient meal preferences and needs.
- Supported training of new food runners on operational procedures and safety guidelines.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
Education
High School Diploma
Timeline
Assistant Manager
Burger King
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Waitress
Huddle House
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Food Runner
Mercy South Hospital
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Hillsboro High School
High School Diploma
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