Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephanie Hood Gerringer

Greensboro,NC

Summary

To continue my growth in property management specifically relating to software and training.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Director of Software Administration

Ari Apartment Management
03.2024 - Current
  • Managed software for Property Management portfolio comprising 43 properties, just under 14,000 units.
  • Subject Matter Expert for all our RealPage product suite, including Unified Platform, Unified Amenities, Marketing Center, LRO, ILM, AIRM, Knock, OneSite, Active Building, Answer Automation Contact Center, Vendor Credentialing, and Financial Suite Spend Management.
  • Created and executed training programs for IDVP and New Experience.
  • Led teams in the execution of multiple software product roll-outs.
  • Directed effective use of FreshDesk software.


Software Support Specialist

RE Carroll Management Company
01.2019 - 03.2024
  • Provided timely and accurate resolution of business-critical software technical support for over 200 users.
  • Optimized FreshDesk ticketing system.
  • Diagnosed software issues versus training opportunities for site team members and corporate office staff.
  • Managed setup process for new users on all required software.
  • Compiled weekly reporting for entire portfolio.

Community Manager-7029 West

Blue Ridge Companies
03.2018 - 01.2019
  • Excelled in improving 402-unit property while building a thriving team of 8 Office & Maintenance staff members during transition to new ownership, management, and software
  • Coordinated & Managed interior and exterior renovations
  • Assisted Blue Ridge Companies with OPS Technology launch for entire portfolio

Community Manager - 7029 West

Pegasus Residential
08.2016 - 03.2018
  • Initiated 5 year renovation project for entire property.
  • Built an 8 member team of maintenance and office staff.
  • Organized regular communit events.

Community Manager - Cedarcrest Village Apartments

RE Carroll Management Company
10.2015 - 08.2016
  • Organized & improved staffing on 300-unit property to establish productive team of 5 Office & Maintenance staff members.
  • Implemented & trained team on addition of new software, Entrata, linking with current Yardi software system.
  • Coordinated daily operational functions for community.
  • Achieved Property Manager’s License for SC.

Education

Elementary Education Licensure - Elementary Education

Guilford College
Greensboro, NC
12.2010

Bachelor of Science - Recreation, Parks, and Tourism

University of North Carolina At Greensboro
Greensboro, NC
05.2006

Skills

  • Organizational skills
  • Communication skills
  • Self-motivated
  • Relationship building
  • Decision-making
  • Verbal and written communication
  • Typing speed 65 wpm
  • Yardi
  • RealPage
  • Entrata
  • Appfolio
  • Microsoft Office 365

Certification

AI Revenue Management Certified (AIRM)

  • AI Revenue Management (AIRM), RealPage, January 2024

Timeline

Director of Software Administration

Ari Apartment Management
03.2024 - Current

Software Support Specialist

RE Carroll Management Company
01.2019 - 03.2024

Community Manager-7029 West

Blue Ridge Companies
03.2018 - 01.2019

Community Manager - 7029 West

Pegasus Residential
08.2016 - 03.2018

Community Manager - Cedarcrest Village Apartments

RE Carroll Management Company
10.2015 - 08.2016

Elementary Education Licensure - Elementary Education

Guilford College

Bachelor of Science - Recreation, Parks, and Tourism

University of North Carolina At Greensboro

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Stephanie Hood Gerringer