Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Stephanie Hooks

Columbus,OH

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

General Manager

Hot Chicken Takeover
09.2018 - Current
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Formulated policies and procedures to streamline operations.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics

Customer Service Representative

Walmart
Columbus, OH
03.2015 - 08.2018
  • Responded to customer requests for products, services, and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Provided primary customer support to internal and external customers.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Crew Member

Donatos Pizzeria
Columbus, OH
05.2012 - 01.2015
  • Assisted other team members to achieve goals.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Worked front counter, drive-thru and other areas.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Accurately operated cash register to process customer payments.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

High School Diploma -

Walnut Ridge High School
Columbus, OH
06.2023

Skills

  • Labor Cost Controls
  • Verbal and Written Communication
  • Profit and Loss Accountability
  • Employee Scheduling
  • Staff Development
  • Staff Training
  • Food Preparation and Safety
  • Training and Development
  • Staff Management
  • Inventory Control
  • Developing Leaders within organization
  • Leadership

Additional Information

  • References
  • Dana Cusick-Neer

614-588-4241

  • Joe Deloss

740-485-0695

  • Evan Moore

614-852-1809

Timeline

General Manager

Hot Chicken Takeover
09.2018 - Current

Customer Service Representative

Walmart
03.2015 - 08.2018

Crew Member

Donatos Pizzeria
05.2012 - 01.2015

High School Diploma -

Walnut Ridge High School

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Stephanie Hooks