Stephanie Hooper

• Learn and adapt quickly to new technology and software applications.
• Manage 2,000 employees across compensation, benefits, HRIS and payroll departments for optimal productivity.
• Train new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
• Negotiate and manage contracts with health insurance providers to secure cost-effective employee coverage.
• Manage 401K, medical, dental, vision, HSA, FMLA/LOA, COBRA, Rewards, and Voluntary benefit packages.
• Manage employee benefits program, working with vendors, providers, and staff to maintain strong portfolio of insurance and retirement options.
• Fulfilled reporting requirements of Employee Retirement Income Security Act (ERISA).
• Performs evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
• Maintain all materials related to annual enrollment and ongoing administration while coordinating the annual enrollment process for participants

• Implemented, transitioned, and Maintained 3-5 global clients with over 2.5k employees in lead every facet that pertains to the implementation and training of clients in Benefit Express HCM system
• Implemented new ERP system across 32 locations globally, achieved a 75% smooth transition from legacy system to new platform
• Diagnosed problems found during audits and implemented solutions in HRIS environments
• Maintained system data, system structures, code tables while maintaining data integrity ad confidentiality
• Responded to all client inquiries and asked appropriate questions to facilitate resolution.

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Implemented open enrollment system to streamline benefits processes for employees.
• Maintained data integrity to include quality, accuracy, compliance, and usability by regularly auditing data
• Developed benefit reporting processing procedures and maintained benefit reports and dashboards in HRIS Systems
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Coordinated and conducted employee orientations to promote understanding of coverage and options.
• Created employee education programs to improve understanding of benefits packages and increase utilization.

• Provided technical support for installation, configuration, and troubleshooting to 32 Key account clients with an annual revenue of $3 million.
• Utilized problem-solving skills and thorough product knowledge to achieve a 92% first-call resolution rate
• Maintained professional customer service by resolving tough issues within 24 hours
• Developed documentation to assist key account clients with product use within the first two weeks of joining the team
• Ability to implement and process changes to clients business policies within different HCM Software

• Managed claims for unemployment insurance benefits to ensure eligible claimants receive benefits timely
• Conduct fact finding interviews with claimants to determine if non-separation eligibility requirements have been met
• Verifies accuracy of wage and employer information in OTECH and EDD ERP system
• Audited evidence of earnings request and UI and Disability claims submissions
• Handled litigation, complex claims and high-profile cases involving large settlement values.

Honoree of President’s List, 3.75

Magna cum laude graduate

• University of Hartford Alumnae Scholarship Recipient
• Ranked in Top 10% of class
• Study Abroad: London and Ireland
• Professional Development: SHRM Professional Certification (in progress)
• Professional Development: Insurance Producer License for Accident & Health or Sickness, Life (#4236354)