Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephanie Horsford

Jackson

Summary

Versatile professional with over 5 years of experience in risk management, fraud analysis, customer service, and reservations supervision. Proven expertise in detecting and mitigating fraud, ensuring regulatory compliance (AML, KYC), and creating efficient Standard Operating Procedures. Adept at managing high-volume customer interactions with professionalism and empathy while consistently meeting performance and quality standards. Skilled in leading teams, training staff, and optimizing workflows to drive operational excellence. Known for analytical thinking, attention to detail, and the ability to balance risk prevention with exceptional customer experiences.

Overview

12
12
years of professional experience

Work History

Risk Manager

Sightline Payments
08.2022 - 08.2025
  • Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
  • Collaborated with cross-functional teams to establish effective risk management practices across all business units.
  • Trained employees on risk management best practices, empowering them to make informed decisions regarding potential risks.
  • Enhanced risk identification processes for early detection and mitigation of potential threats.

Dispute and Fraud Analyst

Paysign
08.2020 - 08.2022
  • Identified fraudulent activities through meticulous analysis of transaction data and trends.
  • Improved chargeback rates by proactively addressing potential disputes through targeted outreach efforts.
  • Leveraged analytical skills to identify patterns indicative of organized crime or other sophisticated attacks against the organization''s assets or customers'' interests.
  • Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.

Reservations Supervisor

AWG Ambassador
03.2013 - 03.2020
  • Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
  • Resolved customer complaints with empathy and professionalism, resulting in higher customer retention.
  • Identified opportunities for process improvements within the department, contributing ideas that led to enhanced efficiency.
  • Assisted customers by offering personalized recommendations based on their needs, leading to increased upselling success.

Education

High School Diploma -

Clare High School
Clare

Skills

  • AML compliance
  • Activity monitoring
  • Dispute resolution
  • Fraud prevention
  • Fraud detection
  • Attention to detail
  • Multitasking Abilities
  • Problem-solving abilities

Timeline

Risk Manager

Sightline Payments
08.2022 - 08.2025

Dispute and Fraud Analyst

Paysign
08.2020 - 08.2022

Reservations Supervisor

AWG Ambassador
03.2013 - 03.2020

High School Diploma -

Clare High School

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